Information Technology Support Technician

Sharp Brains Solutions; Fatih; On-site; TRY 120,000 - 180,000; Part time

Job summary

Sharp Brains Solutions in Turkey seeks an Information Technology Support Technician for on-site support.

The role covers Level 1 desktop support for hardware, software, and network issues, troubleshooting Windows, MS Office, Outlook, and business applications, and maintaining desktops, laptops, and peripherals. Strong communication and independence are essential.

Qualifications

• 1–3 years of experience in Desktop Support / IT Support.
• Strong knowledge of Windows 10/11 environments.
• Basic networking concepts incl. IP, DNS, DHCP.
• Experience with Active Directory and user account management.
• Excellent problem-solving and customer service skills.
• Ability to work on-site and independently.

Responsibilities

• Provide Level 1 desktop support for hardware, software, and network issues.
• Troubleshoot Windows OS, MS Office, Outlook, and business apps.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Support printers, scanners, and end-user equipment.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex issues to Level 2/3 teams.
• Ensure timely resolution in line with SLA.

Skills

Desktop support

Windows 10/11

Active Directory

Networking basics (IP, DNS, DHCP)

VPN connectivity

MS Office & Outlook

Troubleshooting

Customer service

Communication

On-site support

Ticketing systems

Tools

Ticketing system

Job description

We are currently looking for a Information Technology Support Technician professional to join our team on an on-site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment