OMNICHANNEL E- COMMERCE ACCOUNT MANAGER

Sanipak; Fatih; On-site; TRY 144,000 - 216,000; Full time

Job summary

Sanipak is seeking a qualified professional to coordinate omnichannel campaigns and manage international e-commerce customers. You will develop joint business plans, monitor sales performance, and optimize campaigns to grow market share.

The role requires a university degree in economics, business, or related fields, plus at least 2 years in e-commerce and excellent English. A strong team player with MS Office proficiency is essential.

Qualifications

• Minimum 2 years of experience in e-commerce.
• Advanced level of English.
• Proficiency in MS Office applications.
• Strong team player with the ability to collaborate effectively across functions.

Responsibilities

• Coordinate omnichannel campaigns across relevant sales and marketing channels.
• Manage international e-commerce customers and identify new business development opportunities.
• Manage relationships with assigned e-commerce customers and contribute to targets.
• Develop, negotiate, and execute joint e-commerce business plans for key accounts.
• Monitor and analyze e-commerce sales performance and plan campaigns to drive growth.
• Follow global trends and best practices to keep the team up to date on product assortment and campaigns.
• Drive growth and profitability of the e-commerce channel through distribution optimization.
• Manage SKU assortment and trade marketing budgets in coordination with Finance and Marketing.
• Collaborate with Marketing and Digital teams on e-commerce strategy.
• Analyze customer experience and purchase journey to improve KPIs and actions.

Skills

Advanced English

E-commerce experience

Team collaboration

Education

Bachelor's degree in Economics/Business/Finance or related fields

Tools

MS Office

Job description

Sanipak has more than 1600 employees. We export our leading brands such as OK, Solo, Selpak, UniBaby and our most preferred brands in the cleaning papers, personal care, home care, baby care and out-of-home categories to more than 80 countries in 5 continents.

What Do We Expect from Our New Team Member?

• Coordinate omnichannel campaigns across relevant sales and marketing channels,
• Manage international e-commerce customers and identify new business development opportunities,
• Manage relationships with assigned e-commerce customers and contribute to achieving sales, profitability, and market share targets,
• Develop, negotiate, and execute joint e-commerce business plans for key accounts,
• Monitor and analyze e-commerce sales performance and plan campaigns to drive growth,
• Follow global trends and best practices to keep the team up to date on product assortment, campaigns, and e-commerce dynamics,
• Drive the growth and profitability of the e-commerce channel by continuously optimizing distribution, availability, visibility, and operational excellence,
• Manage SKU assortment and trade marketing budgets in coordination with Finance, Trade Marketing, and Marketing teams,
• Work closely with Marketing and Digital Marketing teams to contribute to the development and execution of the e-commerce strategy,
• Analyze the customer experience and purchase journey to improve key KPIs such as orders, new customer acquisition, and conversion rates, and develop relevant actions.

What Kind of Teammate Are We Looking For?

• Graduated from universities with a major in economics, business, finance, or related fields,
• Minimum 2 years of experience in e-commerce,
• Advanced level of English,
• Proficiency in MS Office applications,
• Strong team player with the ability to collaborate effectively across functions.

What's in it for you at Sanipak?

• We support your career journey through continuous learning opportunities, offering personal, professional, and technical development programs that help you grow your skills and unlock your full potential.
• At Sanipak, your annual leave entitlement is determined by your total professional experience. Your seniority is always with you.
• We recognize and celebrate our colleagues' contributions through a variety of recognition and reward programs, making every success count.
• Depending on the requirements of your role, you can benefit from hybrid, remote, or location-independent working models and organize your schedule with flexible working hours. We also support our full-time remote colleagues with technology, equipment, and ergonomic support packages to create a more comfortable working experience.
• We're with you throughout your parenthood journey. In addition to a care package tailored with products that best suit your needs, our special program which supports our colleagues who become mothers through monthly childcare support and working mother coaching, while our colleagues who become fathers are entitled to three weeks of paid paternity leave. We're here to support you throughout your parenting journey.
• We believe that creating value for society is an integral part of what we do. You can take part in volunteering initiatives and contribute to projects that create a positive social impact.
• We believe that participation and transparency are essential to creating a better workplace. Through our Employee Board - made up entirely of employee representatives elected by their colleagues - we listen to the voices of our teams, gather feedback on current topics, and continuously improve life at Sanipak. Meeting regularly with our CEO and HR Director, the Board plays an active role in shaping the employee experience together.
• With our quarterly hygiene package, you can experience our products firsthand.
• We are committed to ensuring equal opportunity of employment. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or seniority.