Customer Development Manager-Ecommerce

Colgate; Fatih; Hybrid; TRY 350,000 - 700,000; Full time

Benefits offered by this job

International environment

Medical & Life Insurance

Employee Assistance Program

Job summary

Colgate-Palmolive Istanbul is seeking an E-commerce Customer Development Manager to drive people-centric engagement with retailers and build mutually beneficial partnerships. This hybrid role offers exposure to a global brand and opportunities to shape ecommerce strategies across channels.

The role requires 5+ years in MNC/FMCG, English fluency, and proven ecommerce management experience with retailers, marketplaces, and quick commerce. Travel up to 10% is expected.

Qualifications

• Bachelor's degree required in Economics, Management, Engineering or related field.
• Minimum 5 years of proven experience in the MNC or FMCG industry.
• Fluent communication skills in English.
• Demonstrated experience in managing ecommerce customers/channels and delivering growth.

Responsibilities

• Build relationships with retailer marketing organization to unlock growth opportunities
• Analyse data to deliver data-driven strategies for top performance and KPIs
• Develop robust plans to drive category/trade business across channels and promos
• Align ecommerce strategies with in-store calendars for omnichannel experience (Click & Collect, BOPIS)
• Leverage Retail Media Networks and loyalty data to drive online/offline conversions
• Review 6P&A scorecard and propose actions for higher results
• Estimate yearly traffic distribution, CR, marketing spend and channel performance
• Coordinate digital marketing activities with agencies to optimize traffic
• Coordinate partnerships with technology platforms for mutual opportunities
• Collaborate with internal teams (marketing, key accounts, supply, packaging) to drive strategy

Skills

Ecommerce management

English fluency

Education

Bachelor's Degree

Job description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Customer Development Manager-Ecommerce

Travel Required?: Travel - up to 10% of time

Posting Start Date: 23/09/2026

Hybrid

No Relocation Assistance Offered

Job Number#176288 - Istanbul, Turkey, Turkey

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core valuesCaring, Inclusive, and CourageousC we foster a culture that inspires our people to achieve common goals. Together, let’s build a brighter, healthier future for all.

Job summary:

The E-Commerce Customer Development Manager is responsible for the development and execution of people centric engagement with customers to drive the business and build a mutually helpful partnership with the retailers.

Job Responsibilities:

• Build relationships with retailer marketing organization to unlock new opportunities for growth and partnership


• Analyse various data in order to deliver data driven strategies in top performance and achieve KPIs


• Ensure robust plans to drive category / trade business plan across the set channels and develop promotional strategy and drive execution


• Align e-commerce strategies with in-store promotional calendars and trade plans to ensure a seamless omnichannel customer experience (e.g., Click & Collect, Buy Online Pick Up In Store - BOPIS).


• Leverage and negotiate B&M retailers' specific Retail Media Networks (RMNs) and loyalty card data to drive targeted online and offline conversions.


• Review 6P&A scorecard and recommend & execute actions for higher results


• Estimate and execute yearly traffic distribution, CR, marketing spending and channel performance for eCommerce retailers


• Be partner and coordinate digital marketing activities with agencies to ensure to optimize traffic driving initiatives for eCommerce retailers


• Coordinate partner relationships with technology platforms for mutual business opportunities


• As an integral member of an expert and dynamic team, you will work with various internal teams including: consumer marketing, retail marketing, key accounts, supply, packaging as well as customers to drive commercial strategy

Required Qualification :

• Bachelor's Degree, preferably in Economics, Management, Engineering and similar


• Minimum 5 years of proven experience in the MNC or FMCG industry


• Fluent communication skills in English


• Demonstrated experience in managing ecommerce customers/channels (e-retailers, marketplaces, quick commerce, pure players, etc.) and delivering category and topline growth.

What We Offer

• International working environment with a global, well-loved brand


• Comprehensive Medical and Life Insurancecoverage


• 24/7 Employee Assistance Program to support your wellbeing

If you’re passionate about FMCG, love working with customers and shoppers, and are excited to make an impact in a global company, we’d love to hear from you.

Our Commitment to Inclusion

Our journey begins with our people developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.