Luxury Hotel Telephone Operator

Fairmont Hotels & Resorts; Fatih; On-site; TRY 40,000 - 70,000; Full time

Job summary

Fairmont Quasar Istanbul is seeking a Telecommunications Agent to ensure high guest satisfaction by handling all calls, wake-up services, and internal communications to the hotel standards.

The role requires Turkish and English language proficiency, strong communication skills, and the ability to work in a multicultural team. A background in hotel operations and customer service is preferred, with at least one year in a four- or five-star property.

Qualifications

• Proficient in Turkish, both written and spoken.
• Proficient in English, both written and spoken.
• Ability to work in a multicultural team.

Responsibilities

• Process all incoming and outgoing calls accurately and courteously.
• Record and control wake-up calls.
• Assist guests with international calls and directory inquiries.
• Call guests by name whenever possible.
• Uphold guest privacy and confidentiality.
• Maintain a clean and organized workstation.

Skills

Turkish language

English language

Communication

Teamwork

Education

High school diploma

Job description

Fairmont Quasar Istanbul is seeking a Telecommunications Agent to ensure high guest satisfaction by handling all calls, wake-up services, and internal communications to the hotel standards.

The role requires Turkish and English language proficiency, strong communication skills, and the ability to work in a multicultural team. A background in hotel operations and customer service is preferred, with at least one year in a four- or five-star property.