Guest Services & Reservations Agent

IBIS; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Accor is seeking a friendly Front Office associate to manage guest interactions, reservations, and billing at our Istanbul property. You will coordinate with Housekeeping and F&B to meet guest needs and ensure smooth operations.

The role requires strong service orientation, good English communication, and the ability to work shifts in a hospitality environment. Prior experience with Opera is a plus.

Qualifications

• Service focused personality is essential.
• Able to communicate in written and spoken English.
• Successful problem-solving skills.
• Able to work shift in terms of working hours.

Responsibilities

• Answering phones and giving guests all information about the hotel.
• Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
• Convey information about guests' needs and stay duration to other hotel departments (Housekeeping, Food & Beverage).
• Collect guest invoices and provide them to the Manager with accounting and statistical information.
• Handle reservations and information requests via email, fax, or telephone and record all confirmed bookings in the system.
• Report to the FO Manager.
• Check unpaid debts and follow up on them.
• Aim to optimize the hotel's average room rate and occupancy rate.
• Check cash registers and issue guest invoices.

Skills

Customer service

Communication

Problem solving

Guest relations

Tools

Opera system

Job description

Accor is seeking a friendly Front Office associate to manage guest interactions, reservations, and billing at our Istanbul property. You will coordinate with Housekeeping and F&B to meet guest needs and ensure smooth operations.

The role requires strong service orientation, good English communication, and the ability to work shifts in a hospitality environment. Prior experience with Opera is a plus.