Telephone Operator

Fairmont Hotels & Resorts; Fatih; On-site; TRY 40,000 - 70,000; Full time

Job summary

Fairmont Quasar Istanbul is seeking a Telecommunications Agent to ensure high guest satisfaction by handling all calls, wake-up services, and internal communications to the hotel standards.

The role requires Turkish and English language proficiency, strong communication skills, and the ability to work in a multicultural team. A background in hotel operations and customer service is preferred, with at least one year in a four- or five-star property.

Qualifications

• Proficient in Turkish, both written and spoken.
• Proficient in English, both written and spoken.
• Ability to work in a multicultural team.

Responsibilities

• Process all incoming and outgoing calls accurately and courteously.
• Record and control wake-up calls.
• Assist guests with international calls and directory inquiries.
• Call guests by name whenever possible.
• Uphold guest privacy and confidentiality.
• Maintain a clean and organized workstation.

Skills

Turkish language

English language

Communication

Teamwork

Education

High school diploma

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

Job Description

Purpose of Position

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

Key Roles & Responsibilities

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Fairmont Standards
• Accurately record and control wake-up calls
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Abide by principles of guest privacy
• Handle guests requests promptly and report complaints to the Telephone Supervisor
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Maintain a clean work environment

Qualifications

Personal Attributes

• Written and verbal communication skills in Turkish
• Written and verbal communication skills in English
• Able to develop rapport with Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Secondary Education or relevant qualifications in Hotel Management.

Experience

• Minimum 1 year relevant experience preferably in a four or five star hotel

Additional Information

Your team and working environment: We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.