Guest Experience & Reservations Specialist

Accor; Fatih; On-site; TRY 250,000 - 350,000; Full time

Job summary

Accor, a global leader in hospitality, is seeking a guest-focused Reservation Agent in Fatih, Istanbul. You will respond to inquiries, assist guests with options, input details and ensure accurate bookings while coordinating with Front Office and Sales to deliver seamless service.

Fluency in English, empathy, and the ability to multitask are essential. Knowledge of reservation systems and a commitment to luxury standards are expected, with flexibility to work different shifts.

Qualifications

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor.
• Proficiency in reservation management systems and general computer skills.
• Strong problem-solving abilities and attention to detail.
• Demonstrated ability to multi-task and remain calm under pressure.
• Cultural sensitivity and awareness, with a customer-focused mindset.
• Fluency in English required.
• In-depth knowledge of luxury hospitality standards and practices.
• Flexibility to work various shifts, as required.

Responsibilities

• Respond to customer enquiries and reservation requests via phone, email, and messages.
• Assist guests in selecting the best options to suit their preferences and needs.
• Accurately input and maintain reservation details in our system.
• Inform guests about hotel services, current promotions, and special packages.
• Modify or cancel reservations as required, ensuring guest satisfaction.
• Work closely with the Front Office and Sales teams to deliver seamless service.
• Handle guest concerns or complaints in a courteous and solution-focused manner.
• Keep accurate and organized records of customer interactions and bookings.
• Follow company procedures and policies relating to reservations and payments.

Skills

Communication

Reservation systems

Problem solving

Multitasking

Customer focus

English

Detail orientation

Cultural sensitivity

Tools

CRM systems

General computer skills

Job description

Accor, a global leader in hospitality, is seeking a guest-focused Reservation Agent in Fatih, Istanbul. You will respond to inquiries, assist guests with options, input details and ensure accurate bookings while coordinating with Front Office and Sales to deliver seamless service.

Fluency in English, empathy, and the ability to multitask are essential. Knowledge of reservation systems and a commitment to luxury standards are expected, with flexibility to work different shifts.