Lead, After-Sales HVAC - Regional Service Network Leader

Koç Holding A.Ş.; Çankaya; On-site; TRY 280,000 - 360,000; Full time

Job summary

Koç Holding A.Ş. in Ankara is seeking a Lead for After Sales (HVAC) to join the Customer Care Directorate. You will manage regional service providers, ensure project implementation, and maintain strong customer communication.

The ideal candidate has at least 2 years of HVAC experience, proficient in Autocad and HVAC software, and excellent English communication skills. Join a dynamic team focused on service excellence and growth.

Qualifications

• Minimum 2 years of experience in commercial air conditioning (HVAC) systems.
• Strong knowledge of Microsoft Office Programs, Autocad and HVAC softwares.
• Excellent verbal and written skills in English.
• Flexible and open to new perspectives; a great team player with self initiative.

Responsibilities

• Conduct construction site visits and implementation checks of projects.
• Communicate with customers and investors and solve their problems.
• Oversee authorized service centers within the region to ensure compliance with company procedures and service standards.
• Supervise pay and benefits of authorized services and report all activities to the regional administrator.
• Visit authorized dealers and authorized services and coordinate region-wide service quality.

Skills

Management

HVAC systems

English communication

Team player

Time management

Customer communication

Tools

Autocad

Microsoft Office

HVAC software

Job description

Koç Holding A.Ş. in Ankara is seeking a Lead for After Sales (HVAC) to join the Customer Care Directorate. You will manage regional service providers, ensure project implementation, and maintain strong customer communication.

The ideal candidate has at least 2 years of HVAC experience, proficient in Autocad and HVAC software, and excellent English communication skills. Join a dynamic team focused on service excellence and growth.