Regional After-Sales Performance Lead

CHERY; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

CHERY is seeking a Regional After-Sales Manager to oversee authorized service centers across the Marmara region, focusing on performance, compliance, and training. The role requires 5+ years in automotive after-sales, regional management experience, and willingness to travel.

Fluency in English is required; knowledge of Chinese is a plus. The candidate will provide technical and operational support, coordinate training, and drive regional campaigns to increase parts and service sales.

Qualifications

• Bachelor's degree in Engineering or related field.
• Minimum 5 years in the automotive industry, preferably after-sales.
• Experience in regional management and knowledge of dealer/service operations is a plus.
• Proficient in MS Office applications.
• Strong analytical thinking and communication skills.
• Willingness to travel frequently.
• Completed military service.
• Good command of English; Chinese is a plus.

Responsibilities

• Monitor performance of authorized service centers in the region and identify improvements.
• Analyze service metrics: customer satisfaction, efficiency, and parts/labor sales.
• Ensure compliance with Chery service standards and procedures.
• Provide technical/operational support to regional service teams; coordinate training needs.
• Lead regional after-sales campaigns to boost parts and service sales.
• Support technical and operational aspects of new service center setups.
• Prepare regular reports for the Senior After Sales Manager and offer strategic input.
• Handle customer complaints effectively and drive improvement actions.

Skills

Analytical thinking

Communication skills

MS Office

Willingness to travel

English proficiency

Education

Bachelor's degree in Engineering

Tools

MS Office

Job description

CHERY is seeking a Regional After-Sales Manager to oversee authorized service centers across the Marmara region, focusing on performance, compliance, and training. The role requires 5+ years in automotive after-sales, regional management experience, and willingness to travel.

Fluency in English is required; knowledge of Chinese is a plus. The candidate will provide technical and operational support, coordinate training, and drive regional campaigns to increase parts and service sales.