Junior Field Service Engineer

OSI Systems, Inc.; Çankaya; On-site; TRY 420,000 - 620,000; Full time

Job summary

Rapiscan Systems seeks a Level 1 Field Service/Support Engineer to provide on-site service and diagnostics for CVI cargo systems in Turkey. The role is based in Ankara with coverage across Turkey, handling repairs, maintenance, troubleshooting, and customer liaison on technical matters.

The candidate should have engineering qualifications and experience with complex technical products, including IT networking and PLCs, and will work under company ISO and safety standards while upholding

Qualifications

• Experience supporting a complex technical product, including engine, drives, PLC, transmitters & receivers, electrical systems, IT elements, electrical generators.
• Mercedes truck experience is an advantage.
• Able to communicate technical issues clearly, both verbally and in writing.
• Know-how of hydraulic, electrical and electro/mechanical systems.

Responsibilities

• Carrying out basic repairs and maintenance of CVI cargo systems.
• Local POC for technical issues covering Turkey.
• Performing general maintenance, troubleshooting and fault finding on CVI systems and subsystems.
• Provide defect liability or post-acceptance support for CVI equipment.
• Complete service documentation and input data to a simple database.

Skills

Complex technical product support

Mercedes truck experience

Communication skills

IT networking

Education

Engineering discipline qualification (BTEC/C&G/HNC)

Job description

Overview

Level 1 Field Service/Support Engineer: Provides highly visible customer support through the performance of on-site service, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customers on administrative and technical matters for assigned projects. Interprets customer needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This position may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

This role is to provide Cargo Vehicle Inspection (CVI) equipment field service engineering support to delivered cargo systems. [M60, P60, ZBV]

The Field Service Engineer should be located in Ankara, Turkey, however, the FSE will be required to cover all Rapiscan Cargo Systems deployed in Turkey

Responsibilities

• Carrying out the basic repairs, and maintenance, as necessary elements of the cargo systems (CVI)
• Local POC for technical issues covering Turkey
• Performing general maintenance, fitting, Troubleshooting and fault finding on CVI systems & subsystems.
• Support Mercedes vehicle service needs, Oil & lubricant changes, Filters, etc.
• Organise scheduled maintenance and repairs of the cargo systems [M60 & P60]
• Providing oral and written responses to requests for 3rd line technical requests from the site of operations to either site engineers, customer reps
• Providing defect liability or post-acceptance support for CVI equipment.
• Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database.
• Responsible for ensuring that all issued equipment, including Vehicles, Spares, Consumables, Tools and/or Test equipment, are maintained in a suitable and safe condition.
• Deal respectfully, with customers, operators, and their related staff, in a manner sensitive to the cultural or language differences that may occur.
• Working in a safe manner, in accordance with issued H&S instructions.
• Uphold the Company’s core values of Integrity, Innovation, Accountability and Teamwork.
• Duties may be modified or assigned at any time to meet the needs of the business.
• Demonstrate behaviour consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid the recurrence of the problem.
• To understand and be compliant with our ISO standards.

Qualifications

Experience

• Previous experience supporting a complex technical product, containing, Engine, drives, PLC, transmitters & receivers, electrical systems, IT elements, electrical generators etc.
• Mercedes truck experience an advantage
• Can- do approach, with an ability to complete a task, sometimes with limited access to resources.
• Able to work with limited daily supervision
• Ability to communicate technical issues, clearly, both verbally, and in writing.

Knowledge, Training & Qualifications

• BTEC, C&G or HNC or similar qualification in an engineering discipline
• Knowledge of hydraulic, electrical, and electro/ mechanical systems
• Knowledge of IT Networking solutions, CCNP or Similar
• Knowledge of integrated it systems including PLC, HV systems and/or radar
• Relevant practical experience may also be taken into consideration.