Field Service Technician (After-Sales)

Siemens Mobility; İzmit; On-site; TRY 320,000 - 420,000; Full time

Benefits offered by this job

Speaking up Culture

Respectful Workplace

Global work environment

Attractive remuneration package

Spot awards

Learning & Development opportunities

Leave days for parents

Creche allowance

Share matching programs

Job summary

Siemens Mobility in İzmit, Turkey is seeking a Field Service Technician to join our Global Customer Care team. You will perform installation, maintenance, and repair of electrical panels and equipment at customer sites, ensuring safety, quality, and customer satisfaction.

The role requires hands-on troubleshooting, the ability to read technical drawings, and willingness to travel for service assignments. A technical degree and English proficiency are preferred; SAP and MS Office 365 knowledge

Qualifications

• Bachelor's, Associate, or Technical High School degree in Mechanics, Electrical Technologies or Mechatronics.
• Solid knowledge of Medium and Low Voltage Distribution Systems.
• Able to read and interpret technical drawings.
• Good command of English.
• Site installation and commissioning experience preferred.
• SAP and MS Office 365 knowledge considered a plus.

Responsibilities

• Perform service, maintenance, and repair activities at customer sites.
• Diagnose and resolve malfunctions in electrical installations and equipment.
• Work independently or as part of a team within installation and maintenance tasks.
• Carry out assembly and pre-assembly tasks per drawings, parts lists, and work instructions.
• Check incoming materials and ensure proper documentation.
• Prepare and complete service reports and communicate with stakeholders.
• Ensure compliance with safety regulations and proper PPE usage.
• Maintain work area order and handover at shift changes.
• Support shipment of repaired or replaced equipment and share updates with supervisors.

Skills

Electrical systems knowledge

Reading technical drawings

English proficiency

Travel ready

Driving licence

MS Office 365 usage

Education

Bachelor/Associate/Technical High School in Mechanics or Electrical Technologies or Mechatronics

Tools

SAP

MS Office 365

Job description

Mid-level Professional

Siemens Gebze factory is the lead factory for Air Insulated Switchgear production in Siemens World and exporting to more than 80 countries worldwide!

We are looking for a Field Service Technician to join our Global Customer Care Department within Siemens Smart Infrastructure. In this role, you will be responsible for performing installation, maintenance, and repair of electrical panels and equipment at customer sites, ensuring safety compliance, quality standards, and customer satisfaction. The position requires technical expertise in electrical systems, hands-on troubleshooting skills, and willingness to travel for international service assignments.

What are my responsibilities?

Perform service, maintenance, and repair activities at customer sites.

Diagnose and resolve malfunctions in electrical installations and equipment, perform necessary adjustments.

Work independently or as part of a team within installation and maintenance tasks, following given instructions.

Carry out assembly and pre-assembly tasks in line with technical drawings, part lists, and work instructions.

Check correctness of incoming materials and pre-manufactured parts; ensure proper documentation.

Prepare and complete service reports (NCR, Service Report, etc.), ensuring timely communication with related stakeholders.

Ensure compliance with safety regulations, including electrical "5 Safety Rules", environmental, fire, and emergency standards.

Use and maintain personal protective equipment properly.

Maintain order and cleanliness in the work area, ensuring proper handover at shift changes.

Take ownership of work quality and adhere to quality management system requirements.

Support the shipment process of repaired or replaced equipment (e.g., breakers, panels, switchgear).

Share accurate updates with supervisors and colleagues regarding field activities.

What do I need to qualify for this job?

Bachelor's, Associate, or Technical High School degree in relevant fields such as Mechanics, Electrical Technologies or Mechatronics

Solid technical knowledge of Medium and Low Voltage Distribution Systems Technologies and equipment.

Able to read and interpret technical drawings,

Good command of English.

Site installation and commissioning experience will be preferred,

Basic knowledge in SAP is a plus.

Proficiency in utilisation of MS Office 365 programs,

Always acts as a role model, ensuring the integrity and delivering on commitments,

Ability to handle on priorities in a demanding environment,

Adapt focused decision making,

No restriction for travelling and active driving licence is required.

What We Offer?

• Speaking up Culture
• Respectful Workplace
• Being part of a global work environment
• Attractive remuneration package
• Excellent recognition tools providing spot awards
• Learning & Development opportunities for both personal and professional growth
• Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
• Creche allowance for mothers
• Share matching programs to become a shareholder of Siemens AG
• Remote working and remote living flexibility only for relevant positions

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow 's reality.

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.