Service Engineer - Turkey

Ishida Europe Limited; Turkey; On-site; TRY 70,000 - 90,000; Full time

Job summary

Ishida Europe Limited in Turkey is seeking a Field Service Engineer to install, commission, and service Ishida equipment for leading food manufacturers across the region.

You will travel extensively to customer sites, perform on-site diagnostics and maintenance, provide training, and promote service contracts while collaborating with engineering, sales and technical teams to ensure high equipment uptime.

Qualifications

• Engineering qualifications in Electrical, Electronic, Mechanical or Mechatronic Engineering.
• Strong fault-finding and diagnostic skills.
• Excellent communication and customer relationship skills.
• Ability to work independently and manage multiple priorities.
• Proactive, solution-focused problem-solving approach.
• Willingness to travel extensively across Turkey and the Middle East.
• Good written and spoken English; other European languages beneficial.

Responsibilities

• Install, commission and validate Ishida equipment at customer sites.
• Provide on-site technical support, preventive maintenance and fault diagnosis.
• Troubleshoot and repair equipment to maximise uptime.
• Deliver customer training on equipment operation and best practices.
• Promote and support service contract opportunities across installed base.
• Collaborate with Engineering, Sales and Technical teams to resolve issues.
• Maintain professional customer relationships and communicate progress.

Skills

Fault diagnosis

Customer service

Independent work

English language

Problem solving

Education

Electrical/Electronic/Mechanical/Mechatronic Eng degree

Job description

Job no: 495220
Work type: Full time
Location: Turkey
Categories: Engineering, Service, Aftersales

As part of our highly respected engineering team, you'll play a key role in installing, commissioning, servicing and supporting industry-leading equipment for some of the world's most recognisable food manufacturers.

If you're passionate about technology, thrive in a customer-facing environment, and enjoy seeing projects through from installation to successful operation, we'd love to hear from you.

What You'll Be Doing

As a Field Service Engineer, you will be responsible for delivering exceptional technical support and service across the Turkey and Middle East region, ensuring our customers maximise the performance and reliability of their Ishida equipment.

• Installing, commissioning and validating new Ishida equipment at customer sites.
• Providing on-site technical support, preventative maintenance and fault diagnosis.
• Troubleshooting and repairing equipment to minimise downtime and maximise customer satisfaction.
• Delivering customer training on equipment operation and best practices.
• Promoting and supporting service contract opportunities across the installed customer base.
• Collaborating with Engineering, Sales and Technical teams to resolve customer issues and drive continuous improvement.
• Managing customer relationships professionally, ensuring customers are regularly informed of progress and outcomes.
• Completing service reports and documentation accurately and on time.
• Supporting equipment testing, maintenance and pre-delivery inspections at Ishida facilities.
• Participating in customer demonstrations and industry exhibitions across the region.
• Providing occasional support to customers and colleagues in other EMEA regions when required.

What We're Looking For

We're seeking an engineer who combines strong technical expertise with excellent customer service skills.

You will ideally have:

• Engineering qualifications in Electrical, Electronic, Mechanical or Mechatronic Engineering.
• Experience in installation, commissioning, maintenance or field service engineering.
• Strong fault-finding and diagnostic skills.
• The ability to work independently and manage multiple priorities.
• Excellent communication and customer relationship skills.
• A proactive, solution-focused approach to problem-solving.
• The flexibility to travel extensively throughout the Turkey and Middle East region.
• Good written and verbal English skills; additional European languages would be advantageous.
• A full driving licence.

Why Join Ishida?

At Ishida, you'll become part of a globally recognised organisation known for innovation, quality and customer excellence.

We offer:

• Competitive salary and benefits package.
• Extensive technical training and development opportunities.
• Exposure to cutting-edge automation and inspection technologies.
• International travel and the opportunity to work with customers across Europe.
• A supportive and collaborative culture where your expertise is valued.
• Opportunities for career progression within a global business.

Ready for Your Next Challenge?

If you're an experienced engineer looking for a rewarding role that combines technology, customer interaction and international travel, we'd love to hear from you.

Advertised: 05 Oct 2026 Arab Standard Time
Applications close: 31 Oct 2026 Arab Standard Time