IT Administrator

Snop UK; İzmit; On-site; TRY 180,000 - 240,000; Full time

Job summary

Snop UK, a division of Groupe FSD, seeks a proactive IT Specialist for our Kocaeli/Izmit plant to provide on-site technical support and maintain local IT infrastructure. You will ensure systems operate efficiently and securely while supporting end-users and coordinating with Group IT on escalations.

The role requires a degree in IT or related field, 1–2 years in technical support, strong English, and experience with Windows, Microsoft 365, networking, and hardware installation.

Qualifications

• Higher education degree in Information Technology, Computer Programming, Computer Technologies or a related field.
• Minimum 1–2 years of experience in technical support.
• Good command of English (reading, writing, speaking).
• Experience with Windows OS and Microsoft 365 products (Outlook, Teams, SharePoint, OneDrive).
• Knowledge of networks, systems, and workstation environments (TCP/IP, DHCP, DNS, Wi‑Fi).
• Familiarity with SAP is a plus.
• Experience installing and supporting hardware (desktops, laptops, printers).
• Knowledge of IT tools and devices; basic Active Directory and MDM tools.
• Understanding internet technologies, protocols, and security standards.
• Ability to analyze IT risks and work in multidisciplinary teams.
• Respect for confidentiality at all times.

Responsibilities

• Maintain and monitor infrastructure components (networks, telephony, systems, workstations).
• Monitor production environment events and respond to alarms/alerts.
• Provide user support for incidents and changes; escalate when needed.
• Install or supervise installation of infrastructure and industrial components per procedures.
• Test hardware and software during installation or modification activities.
• Document locally installed infrastructure and solutions.
• Suggest improvements to IT environments and processes.
• Collect local user requirements to support IT budgeting.
• Report malfunctions to Group IT and notify management as needed.
• Log interventions and keep service indicators up to date.
• Adhere to safety guidelines for self and third parties.

Skills

IT support

Windows

Networking

SAP

Microsoft Intune/MDM

Active Directory

English proficiency

Team collaboration

Confidentiality

Education

Higher education degree in Information Technology or related field

Tools

Microsoft 365

Intune/MDM

Active Directory

Job description

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At Snop, a division of the Groupe FSD, we offer much more than just a job - we offer a pathway to growth and development within our company.

As a leading supplier of stamping, assembly, and profiling technology to the global automotive industry with over 8,200 colleagues in 12 countries, we are committed to providing our employees with the tools, resources, and support they need to achieve their goals and advance their careers. Understanding the importance of community and collaboration, we offer a supportive and collaborative work environment that fosters creativity, innovation, and growth.

We believe that our shared values of Ambition, Transparency, Sustainability, Professionalism, Respect, and Trust align with our commitment to CSR and help us create a more sustainable future for all.

Join us and be part of a team that is driving the future of the automotive industry while embodying our shared values.

We are seeking a proactive and skilled IT SPECIALIST to provide on-site technical support, maintain local IT infrastructure, and ensure that all systems operate efficiently and securely for ourKocaeli/Izmit plant.

QUALIFICATIONS

Knowledge & Education

• Higher education degree in Information Technology, Computer Programming, Computer Technologies or a related field,
• Have min. 1-2 years of experience in technical support,
• Good command of English (reading, writing, speaking),
• Windows operating system, Microsoft 365: Outlook, Teams, SharePoint, OneDrive,
• Knowledge of networks, systems, and/or workstation environments. Basic networking: TCP/IP, DHCP, DNS, Wi-Fi,
• Familiarity with industry-relevant software Preferred: basic SAP
• Knowledge of leading IT tools, hardware, and software providers. Installation and support of hardware (desktops, laptops, printers),
• Additional Valued Knowledge : Microsoft Intune or other MDM tools, Active Directory (basic)
• Knowledge of internet technologies, including protocols and security standards,
• Ability to analyze IT risks and assess impacts related to changes or updates.
• Ability to work collaboratively in multidisciplinary teams.
• Respect for confidentiality at all times.

Please note: Only applications in English will be considered.

JOB DESCRIPTION

• Maintain and monitor infrastructure components (networks, telephony, systems and workstations, etc.)
• Monitor all events in production environments (PLCs, weighing systems, etc.), detect, process and elevate alarms/alerts if necessary
• Provide support for user requests, incidents, and changes; elevate unresolved issues to Group IT when required.
• Install or supervise the installation and configuration of infrastructure and industrial components in alignment with defined procedures.
• Test hardware and software during installation or modification activities under Group IT guidance.
• Write and update documentation describing locally installed infrastructure and solutions
• Propose improvements to the settings and processes for managing IT environments
• Collect local user requirements to support IT budgeting activities.
• Report IT malfunctions or difficulties to Group IT and notify management as needed.
• Log interventions in the dedicated system and keep service indicators up to date.
• Adhere to safety guidelines for oneself and third parties.
• Report IT malfunctions / difficulties to the Group IT Department