Istanbul Turkish Market Customer Care Specialist

Hempel; Fatih; Presencial; TRY 300 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary package

International environment

Career growth

Flexible work model

Resumo da oferta

Hempel is seeking a Customer Care Representative for the Turkish market, based in Istanbul, to deliver outstanding customer experiences. You will manage quotes and orders, coordinate with production and logistics, and maintain records while communicating with colleagues across countries.

Turkish and English language proficiency is mandatory. The successful candidate will work in a dynamic, international environment with opportunities for development.

Qualificações

• Bachelor's degree in a related field.
• Experience in customer service, care, order management or sales support.
• Experience in an international environment is preferred.
• ERP experience and CRM experience are advantageous.
• Proficiency in MS Office and English/Turkish language required.

Responsabilidades

• Manage customer quotations and sales orders through ERP.
• Coordinate product availability, production, and delivery schedules.
• Communicate with global sites to fulfill orders.
• Handle invoicing and maintain customer records accurately.
• Respond to inquiries, manage returns and credit notes when needed.
• Ensure compliance with procedures and proper documentation.

Conhecimentos

Customer service

Order management

ERP systems

CRM systems

Microsoft Office

Turkish language

English language

Communication

Multitasking

Team player

Formação académica

Bachelor's degree

Ferramentas

ERP (Dynamics)

CRM software

MS Office

Descrição da oferta de emprego

Hempel is seeking a Customer Care Representative for the Turkish market, based in Istanbul, to deliver outstanding customer experiences. You will manage quotes and orders, coordinate with production and logistics, and maintain records while communicating with colleagues across countries.

Turkish and English language proficiency is mandatory. The successful candidate will work in a dynamic, international environment with opportunities for development.