Hybrid O2C & Customer Care Specialist

Barry Callebaut Manufacturing Iberica SA.; Fatih; Hybrid; TRY 480,000 - 600,000; Full time

Benefits offered by this job

Private health insurance

Hybrid working model

Learning & development opportunities

Employee support programs

Company events and celebrations

Access to chocolate throughout the year

Job summary

A leading international chocolate manufacturer is seeking a Customer Care Agent in Istanbul. The role involves managing the end-to-end order process, ensuring customer satisfaction, and collaborating with logistics and production teams. Candidates should have at least 3 years of experience in customer service or logistics, proficiency in SAP ERP systems, and excellent English communication skills. This position offers a hybrid working model, private health insurance, and opportunities for learning and development.

Qualifications

• Minimum 3 years' experience in Customer Service or Logistics.
• Excellent written and spoken English required.
• Strong organizational and planning skills.

Responsibilities

• Manage the full order entry process from initiation to delivery.
• Coordinate with Logistics, Planning, and Production teams.
• Track orders and ensure customer satisfaction.

Skills

Customer service experience

ERP systems (SAP)

Strong communication skills

Analytical mindset

Problem-solving skills

Tools

Salesforce

SAP BW

Job description

A leading international chocolate manufacturer is seeking a Customer Care Agent in Istanbul. The role involves managing the end-to-end order process, ensuring customer satisfaction, and collaborating with logistics and production teams. Candidates should have at least 3 years of experience in customer service or logistics, proficiency in SAP ERP systems, and excellent English communication skills. This position offers a hybrid working model, private health insurance, and opportunities for learning and development.