Customer Care Representative

Hempel; Fatih; On-site; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Salary package

International environment

Career growth

Flexible work model

Job summary

Hempel is seeking a Customer Care Representative for the Turkish market, based in Istanbul, to deliver outstanding customer experiences. You will manage quotes and orders, coordinate with production and logistics, and maintain records while communicating with colleagues across countries.

Turkish and English language proficiency is mandatory. The successful candidate will work in a dynamic, international environment with opportunities for development.

Qualifications

• Bachelor's degree in a related field.
• Experience in customer service, care, order management or sales support.
• Experience in an international environment is preferred.
• ERP experience and CRM experience are advantageous.
• Proficiency in MS Office and English/Turkish language required.

Responsibilities

• Manage customer quotations and sales orders through ERP.
• Coordinate product availability, production, and delivery schedules.
• Communicate with global sites to fulfill orders.
• Handle invoicing and maintain customer records accurately.
• Respond to inquiries, manage returns and credit notes when needed.
• Ensure compliance with procedures and proper documentation.

Skills

Customer service

Order management

ERP systems

CRM systems

Microsoft Office

Turkish language

English language

Communication

Multitasking

Team player

Education

Bachelor's degree

Tools

ERP (Dynamics)

CRM software

MS Office

Job description

Customer Care Representative### Customer Care RepresentativeApply: Not Remote: Içerenköy Istanbul, Turkey: Full time: Posted Today: End Date: November 30, 2026 (17 days left to apply): JR9656**Do you want to grow your career with Hempel in a safe, inclusive, and collaborative environment? If yes, come and join us!**At Hempel, we believe our people are our greatest asset. We are looking for a customer-focused and proactive **Customer Care Representative** for the **Turkish Market** to join our international Customer Care team, **based in Istanbul/Turkey.**This is an exciting opportunity to develop your career in a global organization where you will play a key role in delivering an outstanding customer experience while collaborating with colleagues and customers across multiple countries.In this role, you will be the primary point of contact for your customer portfolio, ensuring a seamless order-to-delivery experience and building strong customer relationships. **Your responsibilities will include:** * Managing customer quotations and sales orders through our ERP system.* Coordinating product availability, production requirements, and delivery schedules.* Communicating with Hempel sites and colleagues worldwide to facilitate international order fulfillment.* Handling invoicing activities and maintaining accurate customer records.* Responding promptly and professionally to customer inquiries and requests.* Managing returns, complaints, and credit note processes when required.* Understanding customer needs and identifying solutions that enhance their experience.* Ensuring compliance with established procedures and maintaining accurate documentation and archives.* Building strong relationships through professional, friendly, and proactive communication. **What does it take to become our new team member?**We are looking for someone who enjoys solving problems, thrives in a fast-paced environment, and is passionate about delivering excellent customer service. **Furthermore, you will bring...** * Bachelor's degree* Previous experience in a customer service, customer care, order management, or sales support role.* Experience working in an international and customer-oriented environment.* Knowledge of ERP systems (Microsoft Dynamics experience is an advantage).* Experience working with CRM systems.* Strong proficiency in Microsoft Office applications.* Ability to prioritize effectively and manage multiple tasks.* Excellent communication and interpersonal skills.* Strong team player with the ability to work independently when needed.* Customer-focused mindset with a commitment to service excellence.* Knowledge of the paint, coatings, or chemical industry is an advantage but not required. **Language Requirement:** * **Turkish and English are mandatory requirements for this position, with written and verbal communication skills in both languages.** Knowledge of any additional European language will be considered an advantage.**What can you expect from us?** * A dynamic and international working environment.* Opportunities for learning, development, and career growth.* Collaboration with colleagues across different countries and cultures.* A flexible working model that supports work-life balance.* The opportunity to make a meaningful impact on the customer experience journey. At Hempel, we are committed to creating an inclusive workplace where everyone can thrive. We encourage applications from candidates with diverse backgrounds and experiences and look forward to welcoming new talent to our team.**Sounds like a match?**To apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link ‘Apply’.Attractive salary and compensation and benefits package are also part of the advantages of being part of our team.#Hybrid