Customer Support Specialist

Alfa Laval Mid Europe GmbH; Fatih; In loco; TRY 250.000 - 350.000; Tempo pieno

Descrizione del lavoro

Alfa Laval Mid Europe GmbH in Turkey seeks a detail-oriented Order Management Specialist to join our global team. You will review orders, enter data into the ERP, manage lifecycle, and coordinate with internal departments to ensure timely delivery and customer satisfaction.

Ideal candidates have experience in customer support or sales administration, strong English and Turkish communication skills, and the ability to handle multiple tasks with accuracy while driving process improvements across

Competenze

• Experience in customer support or order management.
• Strong written and verbal communication.
• Excellent organizational and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Customer-focused with a solution-oriented approach.
• Team collaboration across functions.
• Fluency in Turkish and English.

Mansioni

• Review incoming orders for accuracy and contract compliance.
• Enter customer orders into the ERP system accurately.
• Manage orders throughout the lifecycle, including post-shipment closure.
• Coordinate order changes with relevant internal departments.
• Respond to inquiries regarding orders, billing, and service issues.
• Support resolution of complaints and delivery issues.

Conoscenze

Customer support

Order management

Sales administration

Communication skills

Organizational skills

Turkish & English fluency

Descrizione del lavoro

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Key Responsibilities:

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately and efficiently into the ERP system.
• Manage orders and related information throughout the complete order lifecycle, including post-shipment activities and order closure.
• Coordinate and communicate order changes and revisions with relevant internal departments.
• Respond to customer inquiries regarding orders, account information, billing, cancellations, and other service-related matters.
• Support the resolution of complaints, order discrepancies, and delivery issues.

Qualifications and Skills:

• Previous experience in customer support, order management, sales administration, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Ability to work independently and take ownership of assigned responsibilities.
• Strong prioritization and time-management skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Customer-focused mindset with a professional and solution-oriented approach.
• Ability to collaborate effectively with colleagues across different functions.
• Fluency in Turkish and English.

Why Join Us?

• Be part of a global and collaborative team.
• Gain exposure to complex projects and international operations.
• Develop your expertise in customer support, logistics, and project coordination.
• Enjoy opportunities for professional growth and continuous learning.
• Make a direct impact on customer satisfaction and business success.

We care about diversity, inclusion, and equity in our recruitment processes.

We also believe behavioral traits can provide important insights into a candidate's fit to a role.

To help us achieve this, we apply Pymetrics assessments.

Upon application, you will be invited to play the assessment games and completing them is mandatory.

If you are customer-focused, detail-oriented, and ready to take ownership of exciting challenges, we would love to hear from you.