Hybrid Logistics Customer Service Specialist (Istanbul)

CMA CGM; Fatih; Hybrid; TRY 600,000 - 900,000; Full time

Benefits offered by this job

Birthday day off

Fruit Day

Happy hours

Yearly bonus

Transportation

Life insurance

Employee Assistance Program

Multisport Membership

Job summary

CMA CGM is seeking a Customer Service professional in Istanbul to handle queries, coordinate shipments, monitor status, and maintain customer profiles. The role emphasizes cross-functional collaboration, proactive problem-solving, and clear English communication.

Applicants should have a bachelor’s degree in a relevant field and at least two years in logistics customer service, with the option of a hybrid office schedule in Istanbul.

Qualifications

• Must have 2+ years in a Customer Service role within logistics/shipping.
• Strong ability to manage multiple tasks and priorities.
• Excellent communication skills in English, both written and spoken.

Responsibilities

• Serve the customer in all queries and requirements and inform him/her of any shortcomings based on initial conditions.
• Coordinate internally and respond to customer queries related to shipment.
• Monitor shipment according to customer status and track & trace upon delivery.
• Record and update information on customer profiles.

Skills

Multitasking

Problem-solving

Communication skills

English proficiency

Customer service experience

Education

Bachelor’s degree in Logistics / International Trade / Business Administration

Job description

CMA CGM is seeking a Customer Service professional in Istanbul to handle queries, coordinate shipments, monitor status, and maintain customer profiles. The role emphasizes cross-functional collaboration, proactive problem-solving, and clear English communication.

Applicants should have a bachelor’s degree in a relevant field and at least two years in logistics customer service, with the option of a hybrid office schedule in Istanbul.