Hospitality IT Support Specialist - Front Office

Radisson Hotel Group

Beşiktaş

On-site

TRY 180,000 - 260,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Radisson Hotel Group in Turkey is seeking a Hospitality Application Support Specialist with hands-on hotel IT experience, preferably in Front Office operations. You will support hotel staff, collaborate with IT, train users, and contribute to technology projects to ensure smooth operations.

Strong problem-solving, excellent communication, and the ability to translate technical concepts for hospitality teams are essential.

Qualifications

Hands-on experience in a hotel environment, preferably Front Office operations.
Experience providing end-user IT support and guidance in hospitality.
Strong problem-solving and ability to translate technical concepts for non-technical users.
Excellent communication and service-oriented mindset.
Proactive and adaptable with new technologies and system enhancements.

Responsibilities

Provide hands-on technical support to hotel teams, resolving software-related issues promptly.
Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.
Monitor and respond to IT service requests, adhering to SLAs and delivering great service.
Assist in user training and documentation to ensure proficient technology usage by hotel staff.
Contribute to IT projects, upgrades, and enhancements with minimal operational disruption.
Maintain accurate IT inventory records and assist in procurement of hardware/software resources.
Stay up to date with IT trends and recommend technology improvements.