Software Support Specialist

Etstur; Kadıköy; Hybrid; TRY 300,000 - 420,000; Full time

Job summary

Etstur, a leading travel and tourism company in Türkiye, is seeking a software support professional to join our tech-enabled platform. You will handle live-system requests, prioritize issues, and coordinate with cross-functional teams to deliver effective solutions.

Responsibilities include tracking errors in Jira, performing system checks, and ensuring smooth communication across units. Hybrid work is offered, with a preference for candidates living on the Anatolian side of Istanbul.

Qualifications

• 2+ years of experience in the field of software support.
• Bachelor’s degree in computer, software, electric-electronic or similar engineering departments.
• Strong ability to track and finalize tasks.
• Strong communication skills to ensure coordination between teams.
• Experienced in software testing.
• Proficiency in using AI tools for issue analysis and resolution.
• Familiarity with applications such as SQL, Kibana, Jira.
• Adaptable to flexible working hours.
• For male candidates, completion of military service or at least 2 years of postponement.
• Willing to work with the hybrid method, therefore preferably living on the Anatolian side of Istanbul

Responsibilities

• Meeting the problem requests from live systems.
• Prioritizing the incoming problems, investigating and identifying their source.
• Providing solutions to problems that do not require software development.
• Coordinating with responsible teams to resolve error requests, malfunctions, and system outages that require software development.
• Reporting and tracking errors through Jira.
• Performing general system tests to verify the effectiveness of provided solutions.
• Coordinating with business units, transmitting error/solution details and conducting user acceptance tests.
• Monitoring and responding to error requests outside of working hours according to the shift system.

Skills

Software support experience

Task tracking

Strong communication

Education

Bachelor’s degree in computer, software, electrical-electronic or related engineering

Tools

Jira

SQL

Kibana

Job description

In 1991, we embarked on a mission to offer outstanding service and competitive prices to those who love to travel. Over the past 30+ years, our guest-focused mindset and innovative spirit have helped shape the tourism industry in Türkiye. As the country’s leading travel and tourism company, we market thousands of hotels and proudly host top brands under the Etstur umbrella, including Didimtur, Jetset, Ucuzabilet.com, Otelpuan.com, HotelAgent, Etscore, Etsevent and Let’s Go Magazine.

We’re looking for talents to join us as we combine our industry expertise with technology and innovation to transform travel experiences and create user-friendly solutions.

If you're ready to be part of a dynamic team in a fast-evolving sector and bring to life projects that will enhance how people travel, you’re in the right place! Join us and let’s design the holidays of the future together.

Qualifications

• 2+ years of experience in the field of software support,
• Bachelor’s degree in computer, software, electric-electronic or similar engineering departments,
• Strong ability to track and finalize tasks,
• Strong communication skills to ensure coordination between teams,
• Experienced in software testing,
• Proficiency in using AI tools for issue analysis and resolution,
• Familiarity with applications such as SQL, Kibana, Jira,
• Adaptable to flexible working hours,
• For male candidates, completion of military service or at least 2 years of postponement.
• Willing to work with the hybrid method, therefore preferably living on the Anatolian side of Istanbul

Job Description

• Meeting the problem requests from live systems,
• Prioritizing the incoming problems, investigating and identifying their source,
• Providing solutions to problems that do not require software development,
• Coordinating with responsible teams to resolve error requests, malfunctions, and system outages that require software development,
• Reporting and tracking errors through Jira,
• Performing general system tests to verify the effectiveness of provided solutions,
• Coordinating with business units, transmitting error/solution details and conducting user acceptance tests,
• Monitoring and responding to error requests outside of working hours according to the shift system.