Front Office Receptionist

Radisson Hotel Group; Fatih; On-site; TRY 26,000 - 38,000; Full time

Job summary

Radisson Blu Hotel Istanbul Asia is seeking a passionate Receptionist (Front Desk Agent) to join the Front Office team. You will manage check-ins, handle inquiries, and ensure accurate reservations and billing in a dynamic, international setting.

The ideal candidate has a university degree in Tourism and Hospitality Management, minimum 2 years of hospitality experience, and good English skills. Opera PMS and MS Office proficiency are required, along with a polished appearance and guest-focused

Qualifications

• University degree in Tourism and Hospitality Management or related field.
• At least 2 years of experience in a similar position in the hospitality industry, preferably in a 5-star hotel.
• Good command of written and spoken English.
• Proficiency in Opera PMS and Microsoft Office.
• Excellent communication and interpersonal skills, with a strong guest-oriented mindset.
• Well-groomed appearance with clear diction.
• Positive, energetic, and solution-oriented approach to work.
• Strong problem-solving and crisis management skills.
• Teamwork and collaboration with colleagues.
• Flexibility to adapt to flexible working hours and shift schedules.
• Location: Candidates residing on the Asian side of Istanbul are preferred.

Responsibilities

• Manage guest check-in, check-out, and accommodation processes in accordance with hotel policies and brand standards.
• Respond to guest requests, inquiries, and complaints promptly, efficiently, and professionally.
• Handle reservations, payments, billing, and daily front desk operations accurately and efficiently.
• Deliver exceptional guest service to maximize guest satisfaction and foster guest loyalty.

Skills

Guest service mindset

Communication skills

Teamwork

Flexibility

Problem solving

Education

University degree in Tourism and Hospitality Management or related field

Tools

Opera PMS

Microsoft Office

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development across 95+ countries. Our overarching brand promise is Every Moment Matters, brought to life through our signature Yes I Can! service ethos.

People are at the heart of our success. Our team members are true Moment Makers, creating memorable experiences for our guests every day. Together, we bring the culture, spirit, environment, and opportunities that empower our people to be their best, every day, everywhere, every time.

Radisson Blu Hotel Istanbul Asia is looking for a passionate and energetic Receptionist (Front Desk Agent) to join our Front Office team. If you enjoy interacting with people, creating memorable guest experiences, and working in a dynamic international environment, we would love to hear from you.

Job Description

• Manage guest check-in, check-out, and accommodation processes in accordance with hotel policies and brand standards.
• Respond to guest requests, inquiries, and complaints promptly, efficiently, and professionally.
• Handle reservations, payments, billing, and daily front desk operations accurately and efficiently.
• Deliver exceptional guest service to maximize guest satisfaction and foster guest loyalty.

Qualifications

• Education: A university degree in Tourism and Hospitality Management or a related field is preferred.
• Experience: At least 2 years of experience in a similar position within the hospitality industry, preferably in a 5-star hotel.
• Language Skills: Good command of written and spoken English.
• Technical Skills: Proficiency in Opera PMS and Microsoft Office applications.
• Communication Skills: Excellent communication and interpersonal skills, with a strong guest-oriented mindset.
• Professional Appearance: Well-groomed, with strong presentation skills and clear diction.
• Attitude: Positive, energetic, and solution-oriented approach to work.
• Competencies: Strong problem-solving and crisis management skills.
• Teamwork: Ability to work effectively as part of a team and collaborate with colleagues.
• Flexibility: Ability to adapt to flexible working hours and shift schedules.
• Location: Candidates residing on the Asian side of Istanbul are preferred.

Additional Information

What We Offer

• Career development opportunities within Radisson Hotel Group.
• A dynamic and international working environment.
• Continuous learning and development programs.
• Competitive salary and employee benefits.