Hospitality Application Support Specialist

Rhg; Beşiktaş; Vor Ort; TRY 90.000 - 150.000; Vollzeit

Zusammenfassung

RHG is seeking a Hospitality Application Support Specialist to join our dynamic IT team. This role targets frontline hotel teams and professionals with hospitality operations experience, emphasizing practical support and a customer-first mindset.

You will resolve software issues, help train staff, and contribute to project upgrades while maintaining service levels. Native Turkish and professional English communication are essential, with a proactive approach to adopting new technologies.

Qualifikationen

• Hands-on experience in a hotel environment, preferably Front Office Operations.
• Proficient with EMMA and RHG operating processes.
• Knowledge of hotel systems, applications, and workflows.
• Experience providing end-user support or training in hospitality.
• Strong problem-solving and communication skills.

Aufgaben

• Provide hands-on technical support to hotel teams and resolve software issues.
• Collaborate with IT to maintain network and system infrastructure.
• Monitor IT service requests and ensure SLAs are met with excellent service.
• Assist in user training and documentation for proficient technology usage.
• Contribute to IT projects and upgrades with minimal operational disruption.
• Maintain IT inventory records and assist procurement of hardware/software resources.
• Stay updated on IT trends and offer improvement recommendations.

Kenntnisse

Front Office Operations

Customer service orientation

Communication skills

Problem solving

Multitasking

Turkish (native)

Tools

EMMA

Microsoft 365

Windows OS

Jobbeschreibung

We are currently seeking a Hospitality Application Support Specialist to join our vibrant team. Please note that this opportunity is designed for Front Office team members and professionals with hospitality operations experience. At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As an Application Support Specialist, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.

• Provide hands-on technical support to hotel teams, resolving software-related issues promptly and efficiently.
• Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.
• Monitor and respond to IT service requests, adhering to service level agreements and providing excellent customer service.
• Assist in user training and documentation to ensure proficient technology usage by hotel staff.
• Contribute to IT projects, upgrades, and enhancements, ensuring successful implementation and minimal disruption to operations.
• Maintain accurate IT inventory records and assist in the procurement of hardware and software resources.
• Stay up to date with the latest IT trends, providing recommendations for technology improvements and optimizations.

Must have >

• Hands-on experience working in a hotel environment, preferably in Front Office Operations .

Good to have >

• Practical experience using EMMA and a strong understanding of RHG operational processes.
• Good understanding of hotel systems, applications, and workflows, with the ability to support operational users.
• Experience providing end-user support, training, or system guidance within a hospitality environment.
• Strong problem-solving skills and the ability to investigate and resolve system-related issues.
• Excellent communication skills with a service-oriented and customer-focused approach.
• Ability to translate technical concepts into clear, user-friendly guidance for hotel teams.
• Proactive, adaptable, and comfortable working with new technologies and system enhancements.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced hotel environment.
• Knowledge of Microsoft Windows and Microsoft 365 applications.
• Native-level Turkish and professional working proficiency in English, both written and spoken.