Guest Experience Front Desk Agent — 5-Star Hotel

Radisson Hotel Group; Fatih; Sur place; TRY 26 000 - 38 000; Plein temps

Résumé du poste

Radisson Blu Hotel Istanbul Asia is seeking a passionate Receptionist (Front Desk Agent) to join the Front Office team. You will manage check-ins, handle inquiries, and ensure accurate reservations and billing in a dynamic, international setting.

The ideal candidate has a university degree in Tourism and Hospitality Management, minimum 2 years of hospitality experience, and good English skills. Opera PMS and MS Office proficiency are required, along with a polished appearance and guest-focused

Qualifications

• University degree in Tourism and Hospitality Management or related field.
• At least 2 years of experience in a similar position in the hospitality industry, preferably in a 5-star hotel.
• Good command of written and spoken English.
• Proficiency in Opera PMS and Microsoft Office.
• Excellent communication and interpersonal skills, with a strong guest-oriented mindset.
• Well-groomed appearance with clear diction.
• Positive, energetic, and solution-oriented approach to work.
• Strong problem-solving and crisis management skills.
• Teamwork and collaboration with colleagues.
• Flexibility to adapt to flexible working hours and shift schedules.
• Location: Candidates residing on the Asian side of Istanbul are preferred.

Responsabilités

• Manage guest check-in, check-out, and accommodation processes in accordance with hotel policies and brand standards.
• Respond to guest requests, inquiries, and complaints promptly, efficiently, and professionally.
• Handle reservations, payments, billing, and daily front desk operations accurately and efficiently.
• Deliver exceptional guest service to maximize guest satisfaction and foster guest loyalty.

Connaissances

Guest service mindset

Communication skills

Teamwork

Flexibility

Problem solving

Formation

University degree in Tourism and Hospitality Management or related field

Outils

Opera PMS

Microsoft Office

Description du poste

Radisson Blu Hotel Istanbul Asia is seeking a passionate Receptionist (Front Desk Agent) to join the Front Office team. You will manage check-ins, handle inquiries, and ensure accurate reservations and billing in a dynamic, international setting.

The ideal candidate has a university degree in Tourism and Hospitality Management, minimum 2 years of hospitality experience, and good English skills. Opera PMS and MS Office proficiency are required, along with a polished appearance and guest-focused