Guest Experience Specialist Front Desk

Wyndham Hotels & Resorts EMEA; Fatih; On-site; TRY 210,000 - 270,000; Full time

Benefits offered by this job

Professional development

International hotel environment

Training and development opportunities

Wyndham Hotels & Resorts family

Supportive team-oriented workplace

Job summary

La Quinta by Wyndham Istanbul Kartal is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth, memorable stay. The role involves checking in/out guests, providing local information, and coordinating with hotel departments to meet guest needs.

Candidates should have experience in front office, strong English, and a service-minded attitude. Weekend shifts and a professional appearance are expected.

Qualifications

• Previous experience in a hotel front office position is preferred.
• Strong communication and interpersonal skills.
• Customer-oriented and service-minded approach.
• Good command of English; additional languages are an advantage.
• Ability to work effectively in a team and under pressure.
• Good computer skills and familiarity with hotel systems is an advantage.
• Professional appearance and positive attitude.
• Flexibility to work shifts, including weekends and public holidays.

Responsibilities

• Welcome guests in a warm, professional, and friendly manner.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Provide information about hotel facilities, services, local attractions, and transportation.
• Handle guest requests, inquiries, and complaints professionally and promptly.
• Manage room assignments, reservations, and guest information in the hotel system.
• Process payments, deposits, and other front desk transactions accurately.
• Maintain accurate records and follow hotel procedures and brand standards.
• Coordinate with Housekeeping, Reservations, F&B, and other departments to meet guest needs.
• Monitor arrivals, departures, special requests, and VIP guests.
• Promote Wyndham Rewards membership and hotel services when appropriate.
• Handle telephone calls, emails, and other guest communications professionally.
• Follow all hotel security, safety, and operational procedures.
• Maintain a clean, organized, and professional front desk area.
• Ensure a high level of guest satisfaction throughout the guest journey.

Skills

Strong communication

Interpersonal skills

Customer-focused

English proficiency

Teamwork under pressure

Professional appearance

Shift flexibility

Tools

Hotel PMS systems

Job description

La Quinta by Wyndham Istanbul Kartal is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth, memorable stay. The role involves checking in/out guests, providing local information, and coordinating with hotel departments to meet guest needs.

Candidates should have experience in front office, strong English, and a service-minded attitude. Weekend shifts and a professional appearance are expected.