Front Desk Agent

Wyndham Hotels & Resorts EMEA; Fatih; On-site; TRY 210,000 - 270,000; Full time

Benefits offered by this job

Professional development

International hotel environment

Training and development opportunities

Wyndham Hotels & Resorts family

Supportive team-oriented workplace

Job summary

La Quinta by Wyndham Istanbul Kartal is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth, memorable stay. The role involves checking in/out guests, providing local information, and coordinating with hotel departments to meet guest needs.

Candidates should have experience in front office, strong English, and a service-minded attitude. Weekend shifts and a professional appearance are expected.

Qualifications

• Previous experience in a hotel front office position is preferred.
• Strong communication and interpersonal skills.
• Customer-oriented and service-minded approach.
• Good command of English; additional languages are an advantage.
• Ability to work effectively in a team and under pressure.
• Good computer skills and familiarity with hotel systems is an advantage.
• Professional appearance and positive attitude.
• Flexibility to work shifts, including weekends and public holidays.

Responsibilities

• Welcome guests in a warm, professional, and friendly manner.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Provide information about hotel facilities, services, local attractions, and transportation.
• Handle guest requests, inquiries, and complaints professionally and promptly.
• Manage room assignments, reservations, and guest information in the hotel system.
• Process payments, deposits, and other front desk transactions accurately.
• Maintain accurate records and follow hotel procedures and brand standards.
• Coordinate with Housekeeping, Reservations, F&B, and other departments to meet guest needs.
• Monitor arrivals, departures, special requests, and VIP guests.
• Promote Wyndham Rewards membership and hotel services when appropriate.
• Handle telephone calls, emails, and other guest communications professionally.
• Follow all hotel security, safety, and operational procedures.
• Maintain a clean, organized, and professional front desk area.
• Ensure a high level of guest satisfaction throughout the guest journey.

Skills

Strong communication

Interpersonal skills

Customer-focused

English proficiency

Teamwork under pressure

Professional appearance

Shift flexibility

Tools

Hotel PMS systems

Job description

Position Overview

La Quinta by Wyndham Istanbul Kartal is looking for a professional, friendly, and guest-focused Front Desk Agent to join our Front Office team. The successful candidate will be responsible for providing a warm welcome to our guests and ensuring a smooth and memorable experience throughout their stay.

Key Responsibilities

• Welcome guests in a warm, professional, and friendly manner.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Provide information about hotel facilities, services, local attractions, and transportation.
• Handle guest requests, inquiries, and complaints professionally and promptly.
• Manage room assignments, reservations, and guest information in the hotel system.
• Process payments, deposits, and other front desk transactions accurately.
• Maintain accurate records and follow hotel procedures and brand standards.
• Coordinate with Housekeeping, Reservations, F&B, and other departments to meet guest needs.
• Monitor arrivals, departures, special requests, and VIP guests.
• Promote Wyndham Rewards membership and hotel services when appropriate.
• Handle telephone calls, emails, and other guest communications professionally.
• Follow all hotel security, safety, and operational procedures.
• Maintain a clean, organized, and professional front desk area.
• Ensure a high level of guest satisfaction throughout the guest journey.

Qualifications

• Previous experience in a hotel front office position is preferred.
• Strong communication and interpersonal skills.
• Customer-oriented and service-minded approach.
• Good command of English; additional languages are an advantage.
• Ability to work effectively in a team and under pressure.
• Good computer skills and familiarity with hotel systems is an advantage.
• Professional appearance and positive attitude.
• Flexibility to work shifts, including weekends and public holidays.

What We Offer

• A professional and international hotel working environment.
• Opportunities for professional development and career growth.
• Training and development opportunities.
• The opportunity to work within the Wyndham Hotels & Resorts family.
• A supportive and team-oriented workplace.

Join Our Team

If you are passionate about hospitality, enjoy interacting with people, and are committed to providing excellent guest service, we would be pleased to welcome you to La Quinta by Wyndham Istanbul Kartal.

• Minimum 1 year of experience in a hotel front office or guest services position is preferred.
• Experience with hotel PMS systems is an advantage.
• Previous experience in an international hotel environment is a plus.
• Experience in handling guest requests, reservations, check-in, and check-out procedures is preferred.
• Candidates with strong communication skills and a passion for hospitality are encouraged to apply.