Global Field Service Engineer - Auto Warranty & Support

Volvo Group; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

Volvo Group in Turkey seeks a qualified technical service professional to act as a help desk for dealer networks and customers, handling complex repair and warranty requests. The role includes warranty audits, dealer training follow-ups, and regular dealer visits to ensure proper repair procedures and customer satisfaction.

The ideal candidate holds a Bachelor's degree in Mechanical or Automotive Engineering with 3+ years in technical service or warranty operations, and is fluent in English with

Qualifications

• Bachelor’s degree in Mechanical, Automotive, or related Engineering fields.
• 3+ years in technical service, aftersales, or warranty operations.
• Strong knowledge of vehicle systems, diagnostics and repair procedures.

Responsibilities

• Act as the help desk for the dealer network and customers regarding complex technical repair and warranty/goodwill requests.
• Perform warranty quality audits based on claim details provided by the warranty department.
• Improve customer satisfaction by sharing and following up on new technical information with dealers.
• Attend and follow up on relevant trainings and meetings.
• Conduct regular visits to dealers and customers.
• Ensure private dealer workshops apply correct repair procedures and perform proper repairs through periodic visits.
• Evaluate the competence levels of private dealer workshop technicians, service equipment, and special tools.
• Provide feedback and compile necessary reports for relevant stakeholders.
• Ensure effective use of warranty and goodwill budgets by evaluating and inspecting related cases.
• Support the sales team when required.
• Provide assistance to the Service 24/7 team when needed.

Skills

Technical problem-solving

Customer support

Communication skills

English proficiency

Travel willing

Documentation

Team collaboration

Education

Bachelor’s degree in Mechanical or Automotive Engineering

Tools

MS Office

Job description

Volvo Group in Turkey seeks a qualified technical service professional to act as a help desk for dealer networks and customers, handling complex repair and warranty requests. The role includes warranty audits, dealer training follow-ups, and regular dealer visits to ensure proper repair procedures and customer satisfaction.

The ideal candidate holds a Bachelor's degree in Mechanical or Automotive Engineering with 3+ years in technical service or warranty operations, and is fluent in English with