Field Service Engineer

Volvo Group; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

Volvo Group in Turkey seeks a qualified technical service professional to act as a help desk for dealer networks and customers, handling complex repair and warranty requests. The role includes warranty audits, dealer training follow-ups, and regular dealer visits to ensure proper repair procedures and customer satisfaction.

The ideal candidate holds a Bachelor's degree in Mechanical or Automotive Engineering with 3+ years in technical service or warranty operations, and is fluent in English with

Qualifications

• Bachelor’s degree in Mechanical, Automotive, or related Engineering fields.
• 3+ years in technical service, aftersales, or warranty operations.
• Strong knowledge of vehicle systems, diagnostics and repair procedures.

Responsibilities

• Act as the help desk for the dealer network and customers regarding complex technical repair and warranty/goodwill requests.
• Perform warranty quality audits based on claim details provided by the warranty department.
• Improve customer satisfaction by sharing and following up on new technical information with dealers.
• Attend and follow up on relevant trainings and meetings.
• Conduct regular visits to dealers and customers.
• Ensure private dealer workshops apply correct repair procedures and perform proper repairs through periodic visits.
• Evaluate the competence levels of private dealer workshop technicians, service equipment, and special tools.
• Provide feedback and compile necessary reports for relevant stakeholders.
• Ensure effective use of warranty and goodwill budgets by evaluating and inspecting related cases.
• Support the sales team when required.
• Provide assistance to the Service 24/7 team when needed.

Skills

Technical problem-solving

Customer support

Communication skills

English proficiency

Travel willing

Documentation

Team collaboration

Education

Bachelor’s degree in Mechanical or Automotive Engineering

Tools

MS Office

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

At Renault Trucks Türkiye you will contribute to the transformation of our company, the transport industry and society at large.

Main Responsibilities:

• Act as the help desk for the dealer network and customers regarding complex technical repair and warranty/goodwill requests
• Perform warranty quality audits based on claim details provided by the warranty department
• Improve customer satisfaction by sharing and following up on new technical information with dealers
• Attend and follow up on relevant trainings and meetings
• Conduct regular visits to dealers and customers
• Ensure private dealer workshops apply correct repair procedures and perform proper repairs through periodic visits
• Evaluate the competence levels of private dealer workshop technicians, service equipment, and special tools
• Provide feedback and compile necessary reports for relevant stakeholders
• Ensure effective use of warranty and goodwill budgets by evaluating and inspecting related cases
• Support the sales team when required
• Provide assistance to the Service 24/7 team when needed

Who are you?

Do you dream big? We do too, and we are excited to grow together.

Required Qualifications:

• Bachelor’s degree in Mechanical, Automotive, or related Engineering fields
• Minimum 3 years of related experience in technical service, aftersales, or warranty operations (preferably in the automotive or heavy‑du‑load vehicle industry)
• Strong technical knowledge of vehicle systems, diagnostics, and repair procedures
• Excellent communication and interpersonal skills to effectively support dealers and customers
• Ability to analyze technical problems and provide practical solutions
• Proficiency in MS Office applications and technical documentation tools
• Good command of English, both written and spoken
• Willingness to travel frequently for dealer and customer visits
• Strong reporting and documentation skills
• Team player with a proactive and customer‑oriented mindset

Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work‑life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.