Field Service Engineer

Renault Trucks; Fatih; On-site; TRY 70,000 - 100,000; Full time

Job summary

Renault Trucks Türkiye is seeking a technically skilled service professional to act as the help desk for dealers and customers, handling complex repair and warranty requests. You will perform warranty audits, share new technical information, and conduct regular dealer visits from Istanbul to strengthen service standards.

The role requires a mechanical/automotive engineering degree, 3+ years in technical service or warranty operations, strong English, and willingness to travel frequently.

Qualifications

• Bachelor’s degree in Mechanical, Automotive, or related Engineering fields.
• Minimum 3 years of related experience in technical service, aftersales, or warranty operations (preferably automotive/heavy‑duty).
• Strong knowledge of vehicle systems, diagnostics, and repair procedures.
• Excellent communication and interpersonal skills to support dealers/customers.
• Ability to analyze technical problems and provide practical solutions.
• Proficiency with MS Office and technical documentation tools.
• Good command of English (written and spoken).
• Willingness to travel frequently for dealer/customer visits.
• Strong reporting and documentation skills.
• Team player with proactive, customer‑oriented mindset.

Responsibilities

• Act as the help desk for the dealer network and customers regarding complex technical repair and warranty/goodwill requests.
• Perform warranty quality audits based on claim details provided by the warranty department.
• Improve customer satisfaction by sharing and following up on new technical information with dealers.
• Attend and follow up on relevant trainings and meetings.
• Conduct regular visits to dealers and customers.
• Ensure private dealer workshops apply correct repair procedures and perform proper repairs through periodic visits.
• Evaluate the competence levels of private dealer workshop technicians, service equipment, and special tools.
• Provide feedback and compile necessary reports for relevant stakeholders.
• Ensure effective use of warranty and goodwill budgets by evaluating and inspecting related cases.
• Support the sales team when required.
• Provide assistance to the Service 24/7 team when needed.

Skills

Technical problem analysis

Customer support

Communication

Team player

Willing to travel

Education

Bachelor’s degree in Mechanical/Automotive Engineering

Tools

MS Office

Technical documentation tools

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

At Renault Trucks Türkiye you will contribute to the transformation of our company, the transport industry and society at large.

Main Responsibilities

• Act as the help desk for the dealer network and customers regarding complex technical repair and warranty/goodwill requests
• Perform warranty quality audits based on claim details provided by the warranty department
• Improve customer satisfaction by sharing and following up on new technical information with dealers
• Attend and follow up on relevant trainings and meetings
• Conduct regular visits to dealers and customers
• Ensure private dealer workshops apply correct repair procedures and perform proper repairs through periodic visits
• Evaluate the competence levels of private dealer workshop technicians, service equipment, and special tools
• Provide feedback and compile necessary reports for relevant stakeholders
• Ensure effective use of warranty and goodwill budgets by evaluating and inspecting related cases
• Support the sales team when required
• Provide assistance to the Service 24/7 team when needed

Who are you?

Do you dream big? We do too, and we are excited to grow together.

Required Qualifications

• Bachelor’s degree in Mechanical, Automotive, or related Engineering fields
• Minimum 3 years of related experience in technical service, aftersales, or warranty operations (preferably in the automotive or heavy‑duty vehicle industry)
• Strong technical knowledge of vehicle systems, diagnostics, and repair procedures
• Excellent communication and interpersonal skills to effectively support dealers and customers
• Ability to analyze technical problems and provide practical solutions
• Proficiency in MS Office applications and technical documentation tools
• Good command of English, both written and spoken
• Willingness to travel frequently for dealer and customer visits
• Strong reporting and documentation skills
• Team player with a proactive and customer‑oriented mindset

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.