Field Service Engineer - eMobility | Remote & Onsite

Siemens; Fatih; On-site; TRY 250,000 - 450,000; Full time

Benefits offered by this job

Remote working flexibility for related

Global work environment

Attractive remuneration package

Learning & Development opportunities

Creche allowance for mothers

Job summary

Siemens Turkiye is seeking a Field Service Engineer to join the e-Mobility service organization. You will conduct defined service activities, process orders, and support customers remotely or onsite, escalating complex issues to qualified technicians.

The role requires a bachelor’s in electrical engineering, fluency in English and Turkish, and a valid driver’s license. Experience in service environments is a plus, with opportunities to grow in a global company, including flexible working

Qualifications

• Bachelor’s degree in Electrical Engineering or a related field.
• Fluency in English and Turkish.
• Previous experience in service organizations is an advantage.
• Interest in Power BI, digital transformation, and artificial intelligence is considered a plus.
• Experience in e-Mobility sector is preferred.
• Valid driver’s license required.

Responsibilities

• Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
• Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.

Skills

English & Turkish

Power BI

Digital transformation

Artificial intelligence

e-Mobility experience

Driver's license

Education

Electrical Engineering degree

Job description

Siemens Turkiye is seeking a Field Service Engineer to join the e-Mobility service organization. You will conduct defined service activities, process orders, and support customers remotely or onsite, escalating complex issues to qualified technicians.

The role requires a bachelor’s in electrical engineering, fluency in English and Turkish, and a valid driver’s license. Experience in service environments is a plus, with opportunities to grow in a global company, including flexible working