Senior Rail Service Operations Lead

Siemens; Çankaya; On-site; TRY 300,000 - 460,000; Full time

Job summary

Siemens Mobility Ulasim Sistemleri Anonim Sirketi in Turkey is seeking a Team Leader to oversee service operations for the Ankara–Istanbul corridor project. You will coordinate delivery activities, manage a team of qualified technicians, and ensure compliance with safety and contractual requirements.

The role requires a Diploma in Engineering, 8+ years in service operations, fluent English, and experience with railway systems.

Qualifications

• Engineering or technical management degree required.
• Strong knowledge of service operations and coordination in rail/transport.
• Minimum 8 years in service operations or maintenance on large projects.
• Experience leading technicians and service professionals.
• Fluency in written and spoken English; MS Office proficiency.

Responsibilities

• Coordinate all Service operations and delivery activities according to guidelines and project specs.
• Oversee execution of service delivery and maintain quality and timeliness.
• Implement internal rules and procedures across the service operations team.
• Ensure adherence to public/regional standards and contractual obligations.
• Act as first escalation point for operational issues and customer concerns.
• Provide a work environment and implement people management processes.
• Lead a group of technicians and service professionals to meet targets.
• Supervise daily operations and monitor performance metrics.
• Prepare progress reports and performance statistics.
• Represent Service Operations in coordination meetings with stakeholders.
• Coordinate with planning, quality, and RAMS teams for readiness.
• Identify and elevate critical service issues and drive corrective actions.

Skills

Leadership

Team coordination

English fluency

Stakeholder management

Data analysis

Education

Engineering degree

Tools

MS Office

Siemens systems

Job description

Siemens Mobility Ulasim Sistemleri Anonim Sirketi in Turkey is seeking a Team Leader to oversee service operations for the Ankara–Istanbul corridor project. You will coordinate delivery activities, manage a team of qualified technicians, and ensure compliance with safety and contractual requirements.

The role requires a Diploma in Engineering, 8+ years in service operations, fluent English, and experience with railway systems.