Field Service Engineer (eMobility)

Siemens; Fatih; On-site; TRY 250,000 - 450,000; Full time

Benefits offered by this job

Remote working flexibility for related

Global work environment

Attractive remuneration package

Learning & Development opportunities

Creche allowance for mothers

Job summary

Siemens Turkiye is seeking a Field Service Engineer to join the e-Mobility service organization. You will conduct defined service activities, process orders, and support customers remotely or onsite, escalating complex issues to qualified technicians.

The role requires a bachelor’s in electrical engineering, fluency in English and Turkish, and a valid driver’s license. Experience in service environments is a plus, with opportunities to grow in a global company, including flexible working

Qualifications

• Bachelor’s degree in Electrical Engineering or a related field.
• Fluency in English and Turkish.
• Previous experience in service organizations is an advantage.
• Interest in Power BI, digital transformation, and artificial intelligence is considered a plus.
• Experience in e-Mobility sector is preferred.
• Valid driver’s license required.

Responsibilities

• Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
• Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.

Skills

English & Turkish

Power BI

Digital transformation

Artificial intelligence

e-Mobility experience

Driver's license

Education

Electrical Engineering degree

Job description

We are looking for a team member as Field Service Engineer to support our Siemens Turkiye e-Mobility service organization.

What part will you play?

• Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
• Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.

What do I need to qualify for this job?

• Bachelor’s degree in Electrical Engineering or a related Engineering field.
• Fluency in English and Turkish.
• Previous experience in service organizations is an advantage.
• Interest in Power BI, digital transformation, and artificial intelligence is considered a plus.
• Experience in e-Mobility sector is preferred.
• Valid driver’s license required.

What We Offer?

• Speaking up Culture
• Respectful Workplace
• Being part of a global work environment
• Attractive remuneration package
• Excellent recognition tools providing spot awards
• Learning & Development opportunities for both personal and professional growth
• Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
• Creche allowance for mothers
• Share matching programs to become a shareholder of Siemens AG
• Remote working and remote living flexibility only for relevant positions
• Find more benefits here

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality.

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.