After Sales Services Manager

Michael Page; Fatih; In loco; TRY 1.500.000 - 2.100.000; Tempo pieno

Descrizione del lavoro

Michael Page is seeking an After Sales Services Manager to oversee after-sales operations for electric commercial vehicles in Türkiye and support international service activities. The role requires leading service teams, managing dealer networks, and ensuring timely maintenance and rapid response to issues.

You will drive root cause analysis, optimize warranty costs, and coordinate remote support for overseas centers while developing a high-performance after-sales organization.

Competenze

• Bachelor's degree in a technical field and at least 3 years in an after-sales leadership role in automotive.
• Experience managing service operations, dealer networks, and fleet customers.
• Fluent English, written and spoken.
• Familiarity with electric vehicle technologies is a plus.

Mansioni

• Lead and manage after-sales service operations.
• Ensure periodic maintenance activities are completed on time for customer vehicles.
• Maximize vehicle availability and uptime through proactive service management.
• Coordinate rapid response activities for vehicle breakdowns and technical issues.
• Drive root cause analysis processes for recurring failures and coordinate corrective actions with internal departments.
• Manage spare parts planning, inventory, warehousing and related sales activities.
• Conduct customer visits and organize technical trainings when required.
• Monitor and optimize warranty and operational service costs.
• Manage existing dealer and service partners and support network expansion when needed.
• Develop a strong understanding of the vehicle platform and its technical systems.
• Ensure timely and accurate responses to international service tickets.
• Coordinate remote support activities for overseas service centers.
• Lead, motivate and develop the after-sales team while maintaining high service standards.

Conoscenze

After-sales leadership

Automotive after-sales experience

Fluent English

Strong communication

Project planning

Formazione

Bachelor's degree in Mechanical Engineering / Electrical & Electronics Engineering / Mechatronics Engineering or related technical field

Descrizione del lavoro

The After Sales Services Manager will be responsible for overseeing after-sales operations for a fleet of electric commercial vehicles in Türkiye and supporting international service activities.

Our client is a growing company operating in the electric commercial vehicle industry.

Description

• Lead and manage after‑sales service operations.
• Ensure periodic maintenance activities are completed on time for customer vehicles.
• Maximize vehicle availability and operational uptime through proactive service management.
• Coordinate rapid response activities for vehicle breakdowns and technical issues.
• Drive root cause analysis processes for recurring failures and coordinate corrective actions with internal departments.
• Manage spare parts planning, inventory, warehousing and related sales activities.
• Conduct customer visits and organize technical trainings when required.
• Monitor and optimize warranty and operational service costs.
• Manage existing dealer and service partners and support network expansion when needed.
• Develop a strong understanding of the vehicle platform and its technical systems.
• Ensure timely and accurate responses to international service tickets.
• Coordinate remote support activities for overseas service centers.
• Lead, motivate and develop the after‑sales team while maintaining high service standards.

Profile

A successful After Sales Services Manager should have:

• Bachelor's degree in Mechanical Engineering, Electrical & Electronics Engineering, Mechatronics Engineering or a related technical field.
• Minimum 3 years of experience in an After Sales Services leadership role within the automotive industry.
• Knowledge of commercial vehicles, preferably light commercial vehicles.
• Experience managing service operations, dealer networks, fleet customers or aftermarket organizations.
• Ability to work effectively in both office and field environments.
• Strong problem‑solving, planning and organizational skills.
• Customer-focused mindset with excellent communication and stakeholder management capabilities.
• Fluent English communication skills, both written and verbal.
• Proactive, hands‑on and resilient, with a strong sense of ownership
• Interest in learning electric vehicle technologies and supporting the transition to e‑mobility.

Job Offer

• Opportunity to join a growing and innovative company operating in automotive sector.
• Opportunity to work on both domestic and international operations.

This is a role to lead after sales operations in the automotive sector.