Strategic Customer Services Account Manager — Remote & Growth

Siemens AG; Kartal; On-site; TRY 420,000 - 680,000; Full time

Benefits offered by this job

Global work environment

Spot awards

Learning & Development opportunities

Creche allowance

Share matching programs

Remote working flexibility

Job summary

Siemens AG in Turkey seeks a commercially driven Customer Services Account Manager to develop long-term customer relationships and grow the service portfolio across the installed base.

The role connects customer needs with the right technical expertise and coordinates cross-functional teams to convert opportunities into orders and sustainable growth in maintenance, service agreements, spare parts, retrofit, modernization, and OT cybersecurity.

Qualifications

• Bachelor’s degree in Electrical Engineering, Electrical & Electronics Engineering, Control Engineering, or related discipline.
• At least 3 years of relevant experience in technical sales, service sales, account management, business development, or a comparable customer-facing role.
• Good understanding of electrical distribution systems, including Medium Voltage and Low Voltage applications.
• Experience with service business, installed-base development, maintenance, retrofit, modernization, or lifecycle services is preferred.
• Knowledge or experience in SCADA, protection and automation systems, SIPROTEC, SICAM, IEC 61850, and OT cybersecurity is an advantage.
• Ability to understand technical customer needs and coordinate specialists without performing all engineering activities personally.
• Strong commercial awareness and the ability to convert technical needs into customer value, proposals, and orders.
• Strong customer orientation, communication, negotiation, presentation, and relationship management skills.

Responsibilities

• Develop and manage customer relationships across utilities, infrastructure, data centers, renewable energy operators, and industrial facilities.
• Identify service opportunities proactively within the installed base and translate customer needs into clear business potential.
• Promote the complete Customer Services portfolio, including maintenance, service agreements, spare parts, retrofit, modernization, training, and lifecycle services.
• Develop recurring business through long-term service agreements and scalable service models.
• Drive opportunities from identification and qualification through technical clarification, proposal preparation, negotiation, and order placement.
• Coordinate Sales, Customer Services, Engineering, Proposal teams, Service Operations, cybersecurity specialists, and portfolio experts to build the right customer solution.
• Support customer visits, installed-base reviews, site surveys, and technical assessments together with the relevant technical experts.
• Grow OT cybersecurity services by identifying customer demand for cybersecurity assessments, system hardening, patch management, secure remote access, network segmentation, security monitoring, and secure-substation services.

Skills

Account management

Technical sales

Negotiation

Presentation

Relationship management

English & Turkish

Education

Bachelor’s degree in Electrical Engineering

Tools

SIPROTEC

SICAM

IEC 61850

SCADA

Job description

Siemens AG in Turkey seeks a commercially driven Customer Services Account Manager to develop long-term customer relationships and grow the service portfolio across the installed base.

The role connects customer needs with the right technical expertise and coordinates cross-functional teams to convert opportunities into orders and sustainable growth in maintenance, service agreements, spare parts, retrofit, modernization, and OT cybersecurity.