Field Service Engineer — On‑Site Instrument Support (Türkiye)

PerkinElmer; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

PerkinElmer Türkiye is seeking a motivated Field Service Engineer to install, maintain, and repair analytical instruments at customer sites. You will deliver high-quality technical support, troubleshoot complex problems, and ensure instrument performance meets SLAs.

The role involves travel up to 40% within Türkiye, collaboration with cross-functional teams, and promoting service contracts and consumables. A Bachelor's degree in Electrical Engineering, Electronics, or a related field and 3+

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics, Communication Engineering, Chemistry (or related technical discipline).
• Minimum 3 years of experience in field service, technical support, or similar role.
• Strong technical troubleshooting and problem-solving skills.
• Excellent interpersonal, communication, and customer service skills.
• Good command of English and Turkish, both written and spoken.
• Valid driver's license and willingness to travel up to 40% within Türkiye.
• Preferably based in Adana, Mersin, or Gaziantep, or willing to relocate to one of these locations. Ankara candidates may also be considered.

Responsibilities

• Perform on-site installation, preventive maintenance, troubleshooting, and repair of analytical instruments and related equipment.
• Deliver excellent after-sales technical support while ensuring high levels of customer satisfaction.
• Respond to customer service requests and resolve technical issues within SLAs.
• Diagnose and troubleshoot complex technical problems to minimize instrument downtime.
• Identify opportunities to promote service contracts, accessories, and consumables.
• Maintain accurate service documentation, spare parts inventory, and equipment records.
• Ensure tools and test equipment are properly maintained and calibrated.
• Collaborate with internal teams to ensure efficient service delivery and continuous improvement.
• Identify opportunities to improve service efficiency and operational performance.
• Follow company procedures, quality standards, and safety requirements.
• Travel up to 40% within Türkiye to provide on-site technical support and service to customers.

Education

Bachelor's degree in Electrical Engineering, Electronics, Communication Engineering, Chemistry

Job description

PerkinElmer Türkiye is seeking a motivated Field Service Engineer to install, maintain, and repair analytical instruments at customer sites. You will deliver high-quality technical support, troubleshoot complex problems, and ensure instrument performance meets SLAs.

The role involves travel up to 40% within Türkiye, collaboration with cross-functional teams, and promoting service contracts and consumables. A Bachelor's degree in Electrical Engineering, Electronics, or a related field and 3+