Ecommerce Logistics Operations Lead

Bertelsmann; Tuzla; On-site; TRY 280,000 - 420,000; Full time

Job summary

Arvato Logistics, part of Bertelsmann, is seeking a Field Operations Manager to lead a field team in Istanbul’s Anatolian side. You will oversee e-commerce operations, develop sustainable plans, and drive improvements to customer satisfaction.

You will generate weekly KPI reports, follow monthly forecasts, and coordinate IT system transitions, including SAP, to support smooth operations. The role requires strong leadership and English proficiency.

Qualifications

• 3 years of experience in logistics processes, preferably in e-commerce.
• Strong interpersonal and communication skills.
• Advanced knowledge of English both written and verbal.
• Able to work within a dynamic and fast-paced environment.
• Experienced in field force management.
• Very good knowledge on MS Office Applications.
• Customer- and solution-oriented
• Willing to live on Anatolian Side of İstanbul.
• Complete military service for male applicants.

Responsibilities

• Leading a team and be a good team player
• Manage e-commerce operations and make sustainable development plans
• Taking corrective actions from operations point of view in case of needed
• Creating effective solutions to operational problems
• Providing weekly and monthly KPI Reports
• Prepare and follow-up monthly forecasts continuously
• Motivate, inspire and encourage field team to achieve business results and customer satisfaction
• Coordinate field team to execute planned actions in line with the strategic plans, decide on priorities
• Taking part in process development studies
• Supporting information technology system transitions
• Know how to use the handle syste(SAP)

Skills

Logistics experience

Interpersonal skills

English proficiency

MS Office

Customer-focused

Team leadership

Field force management

SAP

Tools

SAP

Job description

Arvato Logistics, part of Bertelsmann, is seeking a Field Operations Manager to lead a field team in Istanbul’s Anatolian side. You will oversee e-commerce operations, develop sustainable plans, and drive improvements to customer satisfaction.

You will generate weekly KPI reports, follow monthly forecasts, and coordinate IT system transitions, including SAP, to support smooth operations. The role requires strong leadership and English proficiency.