Logistics Operations Manager

Arvato; Çayırova; On-site; TRY 420,000 - 540,000; Full time

Job summary

Arvato, a global leader in e-commerce and supply chain management, seeks an Operations Logistics Manager in Turkey to oversee warehouse operations. You will coordinate inbound, outbound, returns, product care and customer experience, and lead cross-functional teams in a fast-paced environment.

Requirements include a Bachelor's degree, 5+ years in warehouse operations (preferably in textile e-commerce), strong English, and excellent MS Office skills.

Qualifications

• Bachelor's degree in related departments.
• At least 5 years in warehouse operations.
• Experience managing Return, Product Care and Customer Experience, preferably in textile e-commerce.
• Strong interpersonal and communication skills.
• Advanced English (written and verbal).
• Willingness to live on the Anatolian Side of Istanbul-Kocaeli.

Responsibilities

• Plan Inbound, Outbound, Return, Product Care and Customer Experience processes.
• Track and realize capacity targets.
• Manage and develop Inbound, Outbound, Return, Product Care and Customer Experience teams.
• Track the transfer of production capacities with the customer in daily and weekly meetings.
• Track and plan production budget.
• Track and realization of productivity targets.
• Monitor income and expenditure balances of the projects.

Skills

Warehouse operations

Textile e-commerce experience

English proficiency

Field force management

MS Office

Interpersonal skills

Problem-solving

Customer-focused

Education

Bachelor's degree

Tools

MS Office suite

Job description

Arvato is an innovative and internationally leading service provider in the field of e-commerce and supply chain management.

With more than 19,000 employees worldwide, Arvato delivers practical and relevant solutions across industries including Telecommunication, Hightech & Entertainment, Automotive, Banking, Insurance, Healthcare, Consumer Products and Publishing.

Using the latest digital technologies, Arvato develops, operates, and optimizes complex global supply chains and e-commerce platforms, acting as a strategic growth partner for its customers.

Arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA.

We are looking for an Operations Logistics Manager who will be responsible for our warehouse operations.

What You'll Do

• Planning of Inbound, Outbound, Return, Product Care and Customer Experience processes
• Tracking and realization of capacity targets
• Management and development of Inbound, Outbound, Return, Product Care and Customer Experience teams
• Tracking the transfer of production capacities with the customer in daily and weekly meetings
• Tracking and planning of production budget
• Tracking and realization of productivity targets
• Monitoring the income and expenditure balances of the projects for which it is responsible

Your Profile

• Min. Bachelor's degree in related departments
• Min. 5 years of experience in the warehouse operations processes; preferably in e-commerce
• Experience to manage Return, Product Care and Customer Experience preferably in textile e-commerce
• Strong interpersonal and communication skills
• Strong problem-solving skills
• Advanced knowledge of English both written and verbal
• Able to work within a dynamic and fast-paced environment
• Experienced in field force management
• Very good knowledge of MS Office applications
• Customer and solution-oriented
• Living/willing to live in Anatolian Side of İstanbul-Kocaeli

What We Offer

• A global work environment with exposure to international projects and teams
• Opportunities for professional growth, learning, and career development
• A collaborative and supportive team culture
• Being part of Bertelsmann SE & Co. KGaA - one of the world's leading media and service companies