Director of Operations

JEN by Shangri-La; Turkey; On-site; TRY 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive benefits

Colleague stay/travel perks

Structured development pathways

Job summary

Shangri-La Bosphorus, Istanbul is seeking a Director of Operations to lead the hotel’s rooms division and guest services at a luxury 5-star property.

You will oversee Front Office, Spa, Housekeeping, Security and Engineering, drive performance, manage budgets, ensure brand standards, and mentor a high-performing team.

Fluent in English and Turkish, we expect a strategic leader who can foster collaboration, guest satisfaction, and sustainable profitability.

Qualifications

• Leads and oversees Rooms Division across Front Office, Spa, Housekeeping, Security and Engineering.
• Drives guest satisfaction, service quality, and cost efficiency.
• Ensures compliance with brand standards, safety and regulatory requirements.

Responsibilities

• Lead operational departments to maintain luxury service standards.
• Drive performance, productivity, and profitability while managing costs.
• Collaborate across departments to ensure seamless guest journeys.
• Monitor KPIs, guest satisfaction, and quality audits with timely improvements.
• Oversee budgeting, staffing, and resource planning for the hotel.
• Develop and mentor high-performing teams through coaching and succession planning.
• Identify opportunities to improve processes and hotel facility condition.

Skills

Leadership

Operations management

Budget management

Staff development

Quality assurance

English/Turkish fluency

Education

Bachelor's degree in Hospitality Management

Job description

Career Opportunities: Director of Operations (176483)

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 - and that spirit continues to guide us today.
As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world - through joy, shared purpose, and our Asian art of hosting.

In a city that straddles Europe and Asia, discover a luxury 5-star hotel that draws on influences of East and West in Shangri-La Bosphorus, Istanbul. This historical building sits in the Beşiktaş district, a short walk from the iconic Dolmabahçe Palace, and offers spectacular Bosphorus views. Find solace in chandelier-accented rooms and suites accentuated by soothing cool tones, inspired by palatial Ottoman glamour and Asian design elements.

About the Role

As a Director of Operations, we rely on you to

• Lead and oversee the operational departments under your responsibility to ensure the highest standards of guest service, quality, and efficiency.
• Deliver exceptional guest experiences by maintaining consistent service excellence across all departments under your responsibility.
• Drive operational performance, productivity, and profitability while effectively managing costs and resources.
• Ensure compliance with brand standards, company policies, health and safety requirements, and regulatory obligations.
• Build strong collaboration among your departments and coordinate closely with Food & Beverage and other hotel teams to ensure a seamless guest journey.
• Monitor and improve operational KPIs, guest satisfaction scores, and quality audit results, ensuring timely follow-up on improvement plans.
• Oversee room readiness, cleanliness, maintenance, and presentation to consistently meet luxury hospitality standards.
• Support Spa performance by enhancing service quality, guest engagement, and revenue opportunities.
• Ensure effective security, emergency preparedness, preventive maintenance, and fire and life safety practices in
• collaboration with the relevant department leaders.
• Develop, motivate, and lead high-performing teams through coaching, mentoring, and succession planning.
• Manage departmental budgets, staffing, and operational resources to achieve financial and service objectives.
• Identify opportunities to improve processes, resource efficiency, and the long-term condition of hotel facilities.
• Act as a role model for leadership, promoting a culture of accountability, teamwork, and guest focus.

About You

• Passionate about luxury hospitality operations and delivering exceptional guest experiences.
• An experienced hotel operations leader with a strong Rooms Division background and the ability to oversee Front Office, Spa, Housekeeping, Security, and Engineering.
• A strong leader and communicator with the ability to inspire teams, develop department heads, and encourage collaboration.
• Results-oriented, proactive, and comfortable driving change and continuous improvement.
• Demonstrates high levels of professionalism, integrity, and accountability.
• Able to identify practical solutions, manage competing priorities, and make sound operational decisions.
• Preferably holds a Bachelor's degree in Hospitality Management or a related field, or has equivalent relevant experience.
• Strong understanding of departmental budgets, staffing, operational performance and guest satisfaction.
• Familiar with quality assurance, preventive maintenance, security, and fire and life safety practices in a hotel environment.
• Has relevant experience with an international luxury hotel.
• Fluent in English and Turkish, with excellent interpersonal skills.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.