Director of Operations

Shangri-La Group; Fatih; On-site; TRY 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive benefits

Stay/travel perks

Job summary

Shangri-La Bosphorus, Istanbul, part of the Shangri-La Group, seeks a Director of Operations to lead and oversee all hotel operations ensuring exceptional guest service, quality, and efficiency. You will drive performance, manage costs, and maintain brand standards across Front Office, Spa, Housekeeping, Security and Engineering.

You will collaborate with Food & Beverage and other hotel teams to ensure a seamless guest journey, monitor KPIs and guest satisfaction, and lead high-performing teams

Qualifications

• Bachelor’s degree in Hospitality Management or equivalent experience.
• Experience leading Rooms Division and overseeing Front Office, Spa, Housekeeping, Security and Engineering.
• Fluent in English and Turkish; excellent interpersonal skills.

Responsibilities

• Lead and oversee the operational departments to ensure the highest standards of guest service, quality, and efficiency.
• Drive operational performance, productivity and profitability while effectively managing costs and resources.
• Ensure compliance with brand standards, health and safety requirements, and regulatory obligations.
• Build collaboration across departments and work with Food & Beverage and other hotel teams to ensure a seamless guest journey.
• Monitor and improve KPIs, guest satisfaction scores, and quality audit results; follow up on improvement plans.
• Oversee room readiness, cleanliness, maintenance and presentation to meet luxury hospitality standards.
• Support Spa performance by enhancing service quality, guest engagement and revenue opportunities.
• Develop, motivate and lead high-performing teams through coaching and succession planning.
• Manage departmental budgets, staffing and operational resources to achieve financial and service objectives.

Skills

Leadership

Operations management

Budgeting

Communication

People development

Fluent English

Fluent Turkish

Education

Bachelor’s degree in Hospitality Management

Job description

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 — and that spirit continues to guide us today.

Shangri-La Bosphorus, Istanbul

In a city that straddles Europe and Asia, discover a luxury 5-star hotel that draws on influences of East and West in Shangri-La Bosphorus, Istanbul. This historical building sits in the Beşiktaş district, a short walk from the iconic Dolmabahçe Palace, and offers spectacular Bosphorus views. Find solace in chandelier-accented rooms and suites accentuated by soothing cool tones, inspired by palatial Ottoman glamour and Asian design elements.

As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world — through joy, shared purpose, and our Asian art of hosting.

About The Role

As a Director of Operations, we rely on you to

• Lead and oversee the operational departments under your responsibility to ensure the highest standards of guest service, quality, and efficiency.
• Deliver exceptional guest experiences by maintaining consistent service excellence across all departments under your responsibility.
• Drive operational performance, productivity, and profitability while effectively managing costs and resources.
• Ensure compliance with brand standards, company policies, health and safety requirements, and regulatory obligations.
• Build strong collaboration among your departments and coordinate closely with Food & Beverage and other hotel teams to ensure a seamless guest journey.
• Monitor and improve operational KPIs, guest satisfaction scores, and quality audit results, ensuring timely follow-up on improvement plans.
• Oversee room readiness, cleanliness, maintenance, and presentation to consistently meet luxury hospitality standards.
• Support Spa performance by enhancing service quality, guest engagement, and revenue opportunities.
• Ensure effective security, emergency preparedness, preventive maintenance, and fire and life safety practices in collaboration with the relevant department leaders.
• Develop, motivate, and lead high-performing teams through coaching, mentoring, and succession planning.
• Manage departmental budgets, staffing, and operational resources to achieve financial and service objectives.
• Identify opportunities to improve processes, resource efficiency, and the long-term condition of hotel facilities.
• Act as a role model for leadership, promoting a culture of accountability, teamwork, and guest focus.

About You

• Passionate about luxury hospitality operations and delivering exceptional guest experiences.
• An experienced hotel operations leader with a strong Rooms Division background and the ability to oversee Front Office, Spa, Housekeeping, Security, and Engineering.
• A strong leader and communicator with the ability to inspire teams, develop department heads, and encourage collaboration.
• Results-oriented, proactive, and comfortable driving change and continuous improvement.
• Demonstrates high levels of professionalism, integrity, and accountability.
• Able to identify practical solutions, manage competing priorities, and make sound operational decisions.
• Preferably holds a Bachelor's degree in Hospitality Management or a related field, or has equivalent relevant experience.
• Strong understanding of departmental budgets, staffing, operational performance, and guest satisfaction.
• Familiar with quality assurance, preventive maintenance, security, and fire and life safety practices in a hotel environment.
• Has relevant experience with an international luxury hotel.
• Fluent in English and Turkish, with excellent interpersonal skills.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.