Digital Factory Solutions Engineer – Integrations & SME

Supply Chain Wizard; Konak; On-site; TRY 250,000 - 450,000; Full time

Job summary

SCW.AI by Supply Chain Wizard is seeking a Technical Solutions Engineer to join our Izmir-based product team. You will bridge product mastery, technical support, client operations and system integrations to resolve complex issues and document scalable resolutions.

Reporting to the CTO, you will act as an SME in the SCW.AI ecosystem, conduct root-cause analyses, contribute to SOPs and self-serve guides, and perform hands-on tasks such as configuring connectors and running integration tests on

Qualifications

• 4-5 years IT sector experience; pharma/manufacturing exposure preferred.
• Bachelor's degree in Engineering.
• Exceptional communication and cross-functional leadership skills.
• Experience interacting with colleagues from multiple geo-locations.

Responsibilities

• Master the SCW.AI product ecosystem and become the internal SME.
• Drive end-to-end technical issue resolution with root-cause analysis.
• Join client meetings to articulate platform capabilities and integration steps.
• Transform resolved edge cases into SOPs and self-serve guides.
• Resolve technical queries promptly to shield R&D and development teams.

Skills

Bridge product-ops

Cross-functional

SaaS/IoT familiarity

Multi-geo collaboration

Strong communication

Troubleshooting mindset

Education

Bachelor's degree in Engineering

Job description

SCW.AI by Supply Chain Wizard is seeking a Technical Solutions Engineer to join our Izmir-based product team. You will bridge product mastery, technical support, client operations and system integrations to resolve complex issues and document scalable resolutions.

Reporting to the CTO, you will act as an SME in the SCW.AI ecosystem, conduct root-cause analyses, contribute to SOPs and self-serve guides, and perform hands-on tasks such as configuring connectors and running integration tests on