Forward Deployed Engineer: eCommerce Automation & CX

lookfor; Fatih; On-site; TRY 1,879,000 - 2,416,000; Full time

Benefits offered by this job

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Job summary

lookfor is building the frontier of customer experience for eCommerce brands in Istanbul. This role sits in-person with brands to design operating models, ship automation, and measure revenue outcomes.

You will embed with brands, map how they operate, and turn that into working agents, tools, workflows, and integrations across Shopify and related systems. You will own go-live and continuously raise automation and revenue while collaborating with founders and engineers.

Qualifications

• Strong software engineering fundamentals with production-quality TypeScript.
• Experience with APIs, webhooks, and integrations across systems.
• Excellent English communication with global brands.

Responsibilities

• Embed with high-growth Shopify and CPG brands and map how they sell, support, fulfill, and retain customers.
• Design agents, procedures, tools, and workflows that match how the business actually operates, not how a demo looks.
• Build custom API tools, MCP connections, and integrations across the merchant stack: Shopify, subscriptions, returns, loyalty, shipping, reviews, and the systems nobody else wants to touch.
• Configure knowledge bases, graders, tests, and traces so quality is measurable, not assumed.
• Take brands from first install to live automation across storefront, email, Instagram, and Facebook.
• Own go-live, then keep raising automation rate, resolution quality, and revenue from inbound and outbound.
• Debug production issues at the intersection of models, tools, data, and operations - and fix them yourself.
• Work directly with founders and product engineering to turn field reality into platform capability.
• Write the playbooks that the next deployment can reuse, then throw them out when a better pattern appears.

Skills

TypeScript

APIs & webhooks

Data modeling

English proficiency

Tools

Shopify integrations

Job description

lookfor is building the frontier of customer experience for eCommerce brands in Istanbul. This role sits in-person with brands to design operating models, ship automation, and measure revenue outcomes.

You will embed with brands, map how they operate, and turn that into working agents, tools, workflows, and integrations across Shopify and related systems. You will own go-live and continuously raise automation and revenue while collaborating with founders and engineers.