Dental Receptionist

Özel Çapa Ağız ve Diş Sağlığı Polikliniği; Fatih; On-site; TRY 150,000 - 190,000; Full time

Job summary

Özel Çapa Ağız ve Diş Sağlığı Polikliniği in Istanbul, Türkiye is seeking a full-time Dental Receptionist to welcome patients, manage check-in/out, and coordinate with clinical staff. You will handle schedule management, patient information, phone and email inquiries, and basic payments while upholding confidentiality and a patient-friendly atmosphere.

Candidates should be fluent in Turkish and English, possess strong communication and organizational abilities, and prior front desk experience in

Qualifications

• Must hold Turkish citizenship.
• Fluent in Turkish and English; knowledge of other languages is a plus.
• Strong appointment scheduling skills and experience managing patient bookings and calendars.
• Understanding of basic dental care concepts and familiarity with dental procedures and terminology.
• Professional phone etiquette and ability to handle high call volumes with courtesy and accuracy.
• Excellent communication skills, including clear verbal and written communication in a professional setting.
• Experience with receptionist duties such as greeting patients, managing front desk operations, and handling administrative tasks.
• Proficiency with office software and patient management systems; ability to learn new digital tools quickly.
• Strong organizational skills, attention to detail, and reliability in maintaining records and schedules.
• Ability to work collaboratively with clinical staff and provide respectful, inclusive service to all patients.
• Prior experience in a dental or medical office is preferred.
• High school diploma or equivalent; additional training in medical or dental administration is an advantage.

Responsibilities

• Greet patients and manage check-in and check-out procedures.
• Schedule and confirm appointments and maintain patient calendars.
• Maintain accurate patient information and coordinate with clinical staff.
• Handle phone calls and email inquiries in a professional manner.
• Process payments and assist with insurance or billing inquiries.

Skills

Appointment scheduling

Phone etiquette

Patient communication

Front desk operations

Administrative tasks

Turkish citizenship

Education

High school diploma or equivalent

Tools

Office suite

Job description

Company Description

Our clinic, www.ozelcapadis.com, is a private dental practice based in Istanbul, Türkiye, dedicated to providing high-quality, patient-centered dental care. The team focuses on a professional, welcoming environment where patients of all ages receive comprehensive treatments tailored to their needs. Modern equipment and evidence-based practices are used to support safe and comfortable care. The clinic values clear communication, empathy, and efficiency to ensure a smooth experience from the first contact to follow-up visits.

Role Description

This is a full-time, on-site Dental Receptionist role based in Istanbul, Türkiye. The Dental Receptionist will greet patients, manage check-in and check-out procedures, and ensure a friendly and organized reception area. Daily responsibilities include scheduling and confirming appointments, maintaining accurate patient information, coordinating with dental staff, and handling phone calls and email inquiries in a professional manner. The role also involves processing payments, assisting with insurance or billing inquiries, and supporting administrative tasks to keep the clinic running smoothly. The Dental Receptionist will contribute to a positive patient experience by providing clear information, respecting confidentiality, and responding to patient needs promptly.

Qualifications

• Must hold Turkish citizenship.
• Fluent in Turkish and English; knowledge of other languages is a plus.
• Strong appointment scheduling skills and experience managing patient bookings and calendars.
• Understanding of basic dental care concepts and familiarity with dental procedures and terminology.
• Professional phone etiquette and ability to handle high call volumes with courtesy and accuracy.
• Excellent communication skills, including clear verbal and written communication in a professional setting.
• Experience with receptionist duties such as greeting patients, managing front desk operations, and handling administrative tasks.
• Proficiency with office software and patient management systems; ability to learn new digital tools quickly.
• Strong organizational skills, attention to detail, and reliability in maintaining records and schedules.
• Ability to work collaboratively with clinical staff and provide respectful, inclusive service to all patients.
• Prior experience in a dental or medical office is preferred.
• High school diploma or equivalent; additional training in medical or dental administration is an advantage.