International Patient Relations Specialist

BB Global Health; Fatih; On-site; TRY 250,000 - 380,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Training & career development

International work experience

Collaborative environment

Expanding international team

Job summary

BB Global Health is seeking an International Patient Relations Specialist to manage inquiries from international patients, convert leads into bookings, and coordinate the entire patient journey in Istanbul.

The role requires strong communication, a patient-focused approach, and the ability to work in a dynamic, international healthcare setting. English and Turkish fluency are essential; additional languages are a plus.

Qualifications

• Bachelor's degree in a related field is preferred.
• Experience in medical tourism or international patient relations is desirable.
• Fluency in English and Turkish is required, additional languages are a plus.
• Experience with CRM systems and lead management is advantageous.
• Strong interpersonal, communication, negotiation, and follow-up skills.

Responsibilities

• Handle international patient inquiries and convert leads into bookings.
• Coordinate the patient journey from initial consultation to post-treatment follow-up.
• Provide information on procedures, options, pricing, and packages.
• Schedule online consultations, coordinate with doctors, and present proposals.
• Maintain CRM records, follow up regularly, and monitor lead status and conversions.
• Arrange surgeries, hospital appointments, transfers, and accommodations.
• Collaborate with medical, administrative, and operations teams.

Skills

Communication skills

Negotiation

Follow-up

CRM proficiency

Organization

Bilingual: English & Turkish

Education

Bachelor's degree in International Relations / Business Administration / Healthcare Management

Tools

CRM software

Job description

We Are Hiring: International Patient Relations Specialist

Employment Type: Full-Time | On-Site

About US

BB Global Health is an international medical tourism company connecting patients from around the world with experienced healthcare specialists and advanced medical facilities in Türkiye.

Through strong partnerships with qualified medical professionals and JCI-accredited hospitals, we provide comprehensive, patient centered healthcare services. Our mission is to make high quality medical treatments accessible while ensuring a seamless, safe, and comfortable experience for every international patient.

Position Overview

We are looking for a motivated, communicative, and results oriented International Patient Relations Specialist to join our growing team in Istanbul.

The ideal candidate will be responsible for managing international patient inquiries, converting potential patients into confirmed bookings, and coordinating the entire patient journey, from the initial consultation to post-treatment follow-up.

This position requires excellent communication skills, a patient-focused approach, and the ability to work effectively in a dynamic, international healthcare environment.

Key Responsibilities

• Receive, manage, and follow up on incoming patient leads through the CRM system.
• Contact prospective international patients via phone, WhatsApp, and email to understand their medical needs and treatment expectations.
• Provide accurate and comprehensive information about medical procedures, treatment options, pricing, and healthcare packages.
• Coordinate online consultations and medical evaluations with doctors and healthcare professionals.
• Prepare and present personalized treatment proposals and quotations in collaboration with medical teams.
• Maintain regular follow-ups with potential patients, address their concerns, and convert inquiries into confirmed bookings.
• Coordinate surgery schedules, hospital appointments, airport transfers, and accommodation arrangements.
• Guide patients throughout their medical journey, ensuring clear communication and a positive experience.
• Maintain accurate patient records, update CRM information, and monitor lead statuses and conversion progress.
• Coordinate postoperative follow-ups and maintain communication with patients after their return home.
• Collaborate with medical, administrative, and operational teams to ensure efficient patient services.

Qualifications & Requirements

• Bachelor's degree in International Relations, Business Administration, Healthcare Management, Political Science, or a related field preferred.
• Previous experience in medical tourism, international patient relations, healthcare sales, or patient coordination is highly desirable.
• Fluency in English and Turkish is required, both written and spoken.
• Proficiency in an additional foreign language is a strong advantage.
• An English proficiency certificate is preferred, or willingness to obtain one.
• Excellent interpersonal, communication, negotiation, and follow-up skills.
• Experience using CRM systems and managing incoming leads is an advantage.
• Strong organizational skills, attention to detail, and the ability to manage multiple patient cases simultaneously.
• A proactive, solution-oriented mindset with a strong focus on patient satisfaction and achieving sales targets.
• Ability to work effectively both independently and as part of a team.

The Ideal Candidate

We are looking for someone who is:

• Confident and professional when communicating with international patients.
• Empathetic, patient-oriented, and capable of building trust.
• Sales-driven, with strong persuasion and follow-up skills.
• Organized, responsible, and attentive to detail.
• Comfortable working in a fast-paced, multicultural environment.
• Motivated to grow professionally within the international healthcare and medical tourism industry.

What We Offer

• Competitive salary with performance-based bonuses.
• Professional training and career development opportunities.
• International work experience in the growing medical tourism industry.
• A supportive, dynamic, and collaborative working environment.
• The opportunity to become part of an expanding international healthcare team.