Customer Success & Operations Coordinator

CarnaudMetalbox Engineering Limited; İzmit; On-site; TRY 201,000 - 268,000; Full time

Job summary

CarnaudMetalbox Engineering Limited is seeking a Customer Services Administrator to support the customer service team, manage inquiries, and maintain strong relationships with clients. The role emphasizes data-driven reporting and collaboration with production planning to ensure order accuracy and timely delivery.

The ideal candidate will have a Bachelor's degree, 3+ years in multinational sales/customer service, advanced English, and proficiency in MS Office; SAP knowledge is a plus.

Qualifications

• Bachelor's degree in Industrial Engineering, Statistics, Business Administration or Economics is preferred.
• Min 3 years of Sales and Customer Service experience in multinational companies.
• Advanced level of English proficiency.
• Strong MS Office and data reporting skills.
• Customer-oriented with strong communication and follow-up skills.

Responsibilities

• Manage the existing customer portfolio, maintain satisfaction and long-term relationships with cross-functional collaboration.
• Monitor customer forecasts to achieve sales targets.
• Receive customer requests and convert into orders.
• Coordinate and follow up on customer orders with production planning.
• Plan, organize and monitor activities to ensure timely order delivery.
• Enter and report PSI data monthly in line with sales forecasts.
• Track historical sales and inventory, and manage planning activities.
• Prepare daily, weekly and monthly customer reports.
• Follow and update department SOPs as needed.
• Monitor and support monthly closing processes.

Skills

MS Office

Data analysis

Communication skills

Customer service mindset

Education

Bachelor's degree

Tools

SAP

Job description

CarnaudMetalbox Engineering Limited is seeking a Customer Services Administrator to support the customer service team, manage inquiries, and maintain strong relationships with clients. The role emphasizes data-driven reporting and collaboration with production planning to ensure order accuracy and timely delivery.

The ideal candidate will have a Bachelor's degree, 3+ years in multinational sales/customer service, advanced English, and proficiency in MS Office; SAP knowledge is a plus.