Customer Services Administrator

CarnaudMetalbox Engineering Limited; İzmit; On-site; TRY 201,000 - 268,000; Full time

Job summary

CarnaudMetalbox Engineering Limited is seeking a Customer Services Administrator to support the customer service team, manage inquiries, and maintain strong relationships with clients. The role emphasizes data-driven reporting and collaboration with production planning to ensure order accuracy and timely delivery.

The ideal candidate will have a Bachelor's degree, 3+ years in multinational sales/customer service, advanced English, and proficiency in MS Office; SAP knowledge is a plus.

Qualifications

• Bachelor's degree in Industrial Engineering, Statistics, Business Administration or Economics is preferred.
• Min 3 years of Sales and Customer Service experience in multinational companies.
• Advanced level of English proficiency.
• Strong MS Office and data reporting skills.
• Customer-oriented with strong communication and follow-up skills.

Responsibilities

• Manage the existing customer portfolio, maintain satisfaction and long-term relationships with cross-functional collaboration.
• Monitor customer forecasts to achieve sales targets.
• Receive customer requests and convert into orders.
• Coordinate and follow up on customer orders with production planning.
• Plan, organize and monitor activities to ensure timely order delivery.
• Enter and report PSI data monthly in line with sales forecasts.
• Track historical sales and inventory, and manage planning activities.
• Prepare daily, weekly and monthly customer reports.
• Follow and update department SOPs as needed.
• Monitor and support monthly closing processes.

Skills

MS Office

Data analysis

Communication skills

Customer service mindset

Education

Bachelor's degree

Tools

SAP

Job description

Job Description:

The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.

Qualifications

• Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
• Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
• Advanced level of English proficiency
• Strong command of MS Office applications
• Competency in data analysis and reporting
• Customer-oriented with strong communication and follow-up skills
• Ability to adapt to a fast-paced and dynamic work environment
• Experience with SAP is preferred

Job Description

• Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
• Monitor customer forecasts to achieve sales targets.
• Receive customer requests and evaluate them to convert into orders.
• Coordinate and follow up on customer orders with the production planning team.
• Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
• Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
• Track historical sales performance and inventory levels, and manage supply and sales planning activities.
• Prepare daily, weekly, and monthly customer reports.
• Regularly follow department SOPs and update them when necessary.
• Monitor and support monthly closing processes.