Customer Services Administrator

CROWN Bevcan France; İzmit; Presencial; TRY 300.000 - 540.000; Jornada completa

Descripción de la vacante

The Crown Bevcan France Customer Services Administrator role in İzmit, Turkey, focuses on delivering high-quality administrative support to the customer service team and maintaining strong client relationships. You will handle inquiries, coordinate orders, monitor forecasts, and generate regular customer reports to support sales and planning.

Ideal candidates have a Bachelor’s degree, 3+ years in Sales/Customer Service in multinational settings, strong English, and proficiency with MS Office;

Formación

• Bachelor's degree in Industrial Engineering, Statistics, Business Administration, or Economics.
• Minimum 3 years of experience in Sales and Customer Service within multinational companies.
• Advanced level of English proficiency.
• Strong command of MS Office applications.
• Competency in data analysis and reporting.
• Customer-oriented with strong communication and follow-up skills.
• Ability to adapt to a fast-paced and dynamic work environment.
• Experience with SAP is preferred.

Responsabilidades

• Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
• Monitor customer forecasts to achieve sales targets.
• Receive customer requests and evaluate them to convert into orders.
• Coordinate and follow up on customer orders with the production planning team.
• Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
• Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
• Track historical sales performance and inventory levels, and manage supply and sales planning activities.
• Prepare daily, weekly, and monthly customer reports.

Conocimientos

Data analysis

Communication

Follow-up

Adaptability

Educación

Bachelor's degree

Herramientas

MS Office

SAP

Descripción del empleo

Job Description

The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.

Qualifications

• Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
• Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
• Advanced level of English proficiency
• Strong command of MS Office applications
• Competency in data analysis and reporting
• Customer-oriented with strong communication and follow-up skills
• Ability to adapt to a fast-paced and dynamic work environment
• Experience with SAP is preferred

Job Description

• Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
• Monitor customer forecasts to achieve sales targets.
• Receive customer requests and evaluate them to convert into orders.
• Coordinate and follow up on customer orders with the production planning team.
• Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
• Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
• Track historical sales performance and inventory levels, and manage supply and sales planning activities.
• Prepare daily, weekly, and monthly customer reports.