Customer Services Administrator

Crown Holdings, Inc.; İzmit; On-site; TRY 260,000 - 380,000; Full time

Job summary

Crown Holdings, Inc. is seeking a Customer Services Administrator in İzmit to support the customer service team and manage inquiries. You will maintain relationships, monitor forecasts, convert requests to orders, and coordinate with production and planning to ensure timely delivery.

The role emphasizes data reporting, PSI data entry, and ongoing process improvement within a multinational environment. English fluency and SAP experience are valued.

Qualifications

• Bachelor's degree in a relevant field as listed.
• Minimum 3 years in Sales and Customer Service at multinationals.
• Advanced level of English proficiency.
• Strong MS Office skills.
• Data analysis and reporting capabilities.
• Customer-oriented with strong communication and follow-up.
• Ability to adapt to a fast-paced environment.
• Experience with SAP is preferred.

Responsibilities

• Manage the existing customer portfolio and maintain satisfaction and long-term relationships with cross-department collaboration.
• Monitor customer forecasts to achieve sales targets.
• Receive customer requests and evaluate them for orders.
• Coordinate and follow up on orders with the production planning team.
• Plan, organize, and monitor activities to meet quantities and timelines.
• Enter and report monthly PSI data in line with sales forecasts.
• Track historical sales performance and inventory levels; manage supply and sales planning.
• Prepare daily, weekly, and monthly customer reports.
• Regularly follow and update department SOPs.
• Monitor and support monthly closing processes.

Skills

MS Office

Data analysis

Customer service

Communication

English proficiency

Education

Bachelor's degree in Industrial Eng / Statistics / Business Admin / Economics

Tools

SAP

Job description

Job Description:

The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.

Qualifications:

• Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
• Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
• Advanced level of English proficiency
• Strong command of MS Office applications
• Competency in data analysis and reporting
• Customer-oriented with strong communication and follow-up skills
• Ability to adapt to a fast-paced and dynamic work environment
• Experience with SAP is preferred

Job Description:

• Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
• Monitor customer forecasts to achieve sales targets.
• Receive customer requests and evaluate them to convert into orders.
• Coordinate and follow up on customer orders with the production planning team.
• Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
• Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
• Track historical sales performance and inventory levels, and manage supply and sales planning activities.
• Prepare daily, weekly, and monthly customer reports.
• Regularly follow department SOPs and update them when necessary.
• Monitor and support monthly closing processes.