Customer Success Engineer – Turkey (Multi-Cloud)

Cisco; Fatih; On-site; TRY 300,000 - 600,000; Full time

Job summary

Cisco Splunk team in Turkey seeks a Customer Success Engineer to guide enterprises through the platform journey, drive adoption, and reduce critical issues across hybrid, multi-cloud environments. You will own onboarding programs, lead environment health assessments, and manage escalations, while collaborating with Sales, Product Management, and CX to align on customer needs and maximize value.

This role requires clear communication in English and Turkish.

Qualifications

• 3+ years in TAM, customer success or systems engineering.
• Experience managing critical technical customer escalations.
• Experience using project management methodologies.
• Experience delivering technical presentations and demos to both technical and non-technical audiences.
• Fluency in English and Turkish (written and spoken).

Responsibilities

• Deliver onboarding programs for successful platform adoption.
• Lead environment health assessments and provide optimization recommendations.
• Manage and resolve critical customer escalations to minimize downtime.
• Collaborate with Sales, Product Management and CX to align on customer needs.
• Execute QBRs with executive leadership to demonstrate platform value and align on future goals.
• Drive continuous customer adoption and maintain high customer satisfaction for long-term retention.

Skills

Technical account management

Escalation management

Project management

Technical demos

Bilingual EN/Turkish

Job description

Cisco Splunk team in Turkey seeks a Customer Success Engineer to guide enterprises through the platform journey, drive adoption, and reduce critical issues across hybrid, multi-cloud environments. You will own onboarding programs, lead environment health assessments, and manage escalations, while collaborating with Sales, Product Management, and CX to align on customer needs and maximize value.

This role requires clear communication in English and Turkish.