Splunk Customer Success Engineer - Turkey

Cisco; Fatih; On-site; TRY 300,000 - 600,000; Full time

Job summary

Cisco Splunk team in Turkey seeks a Customer Success Engineer to guide enterprises through the platform journey, drive adoption, and reduce critical issues across hybrid, multi-cloud environments. You will own onboarding programs, lead environment health assessments, and manage escalations, while collaborating with Sales, Product Management, and CX to align on customer needs and maximize value.

This role requires clear communication in English and Turkish.

Qualifications

• 3+ years in TAM, customer success or systems engineering.
• Experience managing critical technical customer escalations.
• Experience using project management methodologies.
• Experience delivering technical presentations and demos to both technical and non-technical audiences.
• Fluency in English and Turkish (written and spoken).

Responsibilities

• Deliver onboarding programs for successful platform adoption.
• Lead environment health assessments and provide optimization recommendations.
• Manage and resolve critical customer escalations to minimize downtime.
• Collaborate with Sales, Product Management and CX to align on customer needs.
• Execute QBRs with executive leadership to demonstrate platform value and align on future goals.
• Drive continuous customer adoption and maintain high customer satisfaction for long-term retention.

Skills

Technical account management

Escalation management

Project management

Technical demos

Bilingual EN/Turkish

Job description

Meet the team

Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.

Meet the team

Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.

Your impact

As a Customer Success Engineer in Turkey, you will help major enterprises build resilient digital infrastructures by guiding them through their platform journey. In this highly visible role, you will drive product adoption and reduce critical issues by leading environment health recommendations and executing strategic Quarterly Business Reviews (QBRs). Success means becoming a trusted advisor who directly contributes to our customers’ long-term operational achievements and maximizes the value of their investments. Ultimately, your technical expertise and strategic guidance will empower organizations to solve complex challenges and thrive in a multi-cloud world.

What You Will Do

• Deliver comprehensive customer onboarding programs to ensure successful and rapid platform adoption.
• Lead environment health assessments and provide actionable recommendations to optimize customer deployments.
• Manage and resolve critical customer escalations efficiently to minimize downtime and restore normal operations.
• Facilitate internal advocacy by collaborating across Sales, Product Management, and Customer Experience (CX) teams to align on customer needs.
• Execute QBRs with executive leadership to demonstrate platform value and align on future goals.
• Drive continuous customer adoption rates and maintain high customer satisfaction scores to foster long-term retention.

Minimum Qualifications

• 3+ years of experience in a Technical Account Manager (TAM), Customer Success, or Systems Engineering role.
• Experience managing and resolving critical technical customer escalations.
• Experience using project management methodologies.
• Experience delivering technical presentations and demos to both technical and non-technical audiences.
• Fluency in English and Turkish languages (written and verbal).

Preferred Qualifications

• Active Splunk Architect Certification.
• Hands-on experience working with IT operations, cloud environments, and digital infrastructure.
• Ability to communicate complex technical concepts effectively to both individual contributors and senior executive leaders.
• Experience building collaborative relationships with diverse enterprise customers.
• Proactive problem-solving skills to identify and address customer needs.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.