Splunk Customer Success Engineer - Turkey

540 Cisco Systems Internetworking Iletisim Hizmetleri Limited Sirketi; Fatih; On-site; TRY 420,000 - 660,000; Full time

Job summary

Splunk is seeking a Customer Success Engineer in Turkey to help major enterprises build resilient digital infrastructures and guide them through their platform journey. You will drive product adoption and reduce critical issues by leading environment health recommendations and conducting strategic QBRs.

In this highly visible role, you will become a trusted advisor, maximizing the value of customers' investments while working across Sales, Product Management, and CX teams to align on customer

Qualifications

• 3+ years in a Technical Account Manager (TAM), Customer Success, or Systems Engineering role.
• Experience managing and resolving critical customer escalations.
• Experience delivering technical presentations and demos to diverse audiences.
• Fluency in English and Turkish (written and spoken).

Responsibilities

• Deliver comprehensive customer onboarding programs to ensure successful platform adoption.
• Lead environment health assessments and provide actionable optimization recommendations.
• Manage and resolve critical customer escalations to minimize downtime.
• Collaborate across Sales, Product Management, and CX to align on customer needs.
• Execute QBRs with executive leadership to demonstrate platform value and future goals.
• Drive ongoing customer adoption and maintain high satisfaction to foster retention.

Skills

Technical Account Management

Customer Success

Project Management

Technical Presentations

Bilingual English and Turkish

Tools

Splunk Certification

Job description

Meet the team Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.

Your impact

As a Customer Success Engineer in Turkey, you will help major enterprises build resilient digital infrastructures by guiding them through their platform journey. In this highly visible role, you will drive product adoption and reduce critical issues by leading environment health recommendations and executing strategic Quarterly Business Reviews (QBRs). Success means becoming a trusted advisor who directly contributes to our customers' long-term operational achievements and maximizes the value of their investments. Ultimately, your technical expertise and strategic guidance will empower organizations to solve complex challenges and thrive in a multi-cloud world.

What you will do

• Deliver comprehensive customer onboarding programs to ensure successful and rapid platform adoption.
• Lead environment health assessments and provide actionable recommendations to optimize customer deployments.
• Manage and resolve critical customer escalations efficiently to minimize downtime and restore normal operations.
• Facilitate internal advocacy by collaborating across Sales, Product Management, and Customer Experience (CX) teams to align on customer needs.
• Execute QBRs with executive leadership to demonstrate platform value and align on future goals.
• Drive continuous customer adoption rates and maintain high customer satisfaction scores to foster long-term retention.

Minimum qualifications

• 3+ years of experience in a Technical Account Manager (TAM), Customer Success, or Systems Engineering role.
• Experience managing and resolving critical technical customer escalations.
• Experience using project management methodologies.
• Experience delivering technical presentations and demos to both technical and non-technical audiences.
• Fluency in English and Turkish languages (written and verbal).

Preferred qualifications

• Active Splunk Architect Certification.
• Hands‑on experience working with IT operations, cloud environments, and digital infrastructure.
• Ability to communicate complex technical concepts effectively to both individual contributors and senior executive leaders.
• Experience building collaborative relationships with diverse enterprise customers.
• Proactive problem‑solving skills to identify and address customer needs.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.