Customer Success Engineer: Multi-Cloud Solutions

540 Cisco Systems Internetworking Iletisim Hizmetleri Limited Sirketi; Fatih; On-site; TRY 420,000 - 660,000; Full time

Job summary

Splunk is seeking a Customer Success Engineer in Turkey to help major enterprises build resilient digital infrastructures and guide them through their platform journey. You will drive product adoption and reduce critical issues by leading environment health recommendations and conducting strategic QBRs.

In this highly visible role, you will become a trusted advisor, maximizing the value of customers' investments while working across Sales, Product Management, and CX teams to align on customer

Qualifications

• 3+ years in a Technical Account Manager (TAM), Customer Success, or Systems Engineering role.
• Experience managing and resolving critical customer escalations.
• Experience delivering technical presentations and demos to diverse audiences.
• Fluency in English and Turkish (written and spoken).

Responsibilities

• Deliver comprehensive customer onboarding programs to ensure successful platform adoption.
• Lead environment health assessments and provide actionable optimization recommendations.
• Manage and resolve critical customer escalations to minimize downtime.
• Collaborate across Sales, Product Management, and CX to align on customer needs.
• Execute QBRs with executive leadership to demonstrate platform value and future goals.
• Drive ongoing customer adoption and maintain high satisfaction to foster retention.

Skills

Technical Account Management

Customer Success

Project Management

Technical Presentations

Bilingual English and Turkish

Tools

Splunk Certification

Job description

Splunk is seeking a Customer Success Engineer in Turkey to help major enterprises build resilient digital infrastructures and guide them through their platform journey. You will drive product adoption and reduce critical issues by leading environment health recommendations and conducting strategic QBRs.

In this highly visible role, you will become a trusted advisor, maximizing the value of customers' investments while working across Sales, Product Management, and CX teams to align on customer